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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $19.25
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
short-term disability
long-term disability
Job Description
ENT Specialty Partners (ESP) is a distinguished organization dedicated to providing exceptional strategic, financial, and operational support to a network of specialized ear, nose, and throat (ENT) practices. Our partner clinics deliver a comprehensive range of services including otolaryngology, head and neck surgery, audiology, allergy treatments, facial plastic surgery, pulmonology, and physical therapy. Committed to excellence, service, principles, and innovation, ESP strives to become the premier provider of ENT services nationwide. Our team is known for its dynamic and collaborative approach, prioritizing the needs of both healthcare professionals and patients alike to ensure superior care and service delivery throughout the... Show More
Job Requirements
- High school diploma or GED required
- prior experience preferred but not required
- ability to sit for extended periods
- ability to move throughout the office as needed
- ability to perform light lifting
- manual dexterity required for frequent computer and phone use
- demonstrate a positive attitude
- maintain confidentiality
- demonstrate professionalism
- exhibit accuracy and teamwork
- ability to remain focused for extended periods
- ability to manage multiple tasks efficiently
Job Qualifications
- High school diploma or GED
- strong communication skills
- active listening skills
- time management skills
- highly organized and detail-oriented
- ability to manage multiple priorities
- strong customer service skills
- proficiency in office software such as MS Office and Teams
- familiarity with scheduling systems
- ability to work independently or as part of a team
- adaptability to change
- professional appearance and demeanor
Job Duties
- Greet and check in patients
- ensure timely patient flow
- manage multiple phone lines and scheduling systems
- receive referrals and contact patients for scheduling
- provide patients with visit information, estimated charges, and required documentation
- verify patient ID and insurance
- assist with forms and billing questions
- collect and record payments (copays, co-insurance, deductibles, and balances)
- schedule, reschedule, and confirm appointments
- maintain accurate and up-to-date patient records and demographics
- keep reception and waiting areas clean, organized, and sanitized
- assist patients in distress and monitor the waiting area for safety
- contribute to team efforts by performing additional tasks as requested
- responsibilities may evolve and additional duties may be assigned as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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