Front Office - Overnight Manager

The Omni Providence Hotel is a distinguished and iconic establishment located in the heart of Rhode Island, serving as a landmark within the vibrant city of Providence. Seamlessly connected to prominent facilities such as the Rhode Island Convention Center, Amica Mutual Pavilion, and the Providence Place Mall, this hotel offers guests unparalleled convenience and proximity to the city's top attractions, including historic landmarks and a diverse array of exceptional dining options. The Omni Providence is not just a beautiful convention hotel; it is also recognized for its strong commitment to its associates, which distinguishes it from other hotels in the region.

This esteemed hotel fosters a dynamic work culture that promotes professional development and growth opportunities in an engaging and supportive environment. Employees at Omni Providence enjoy a workplace culture that values diversity, with staff members representing a wide range of international backgrounds, enhancing both personal and professional development. The company strongly supports internal promotion, ensuring that many employees have established a solid foundation in hospitality through their tenure with the hotel. Full-time associates benefit from a comprehensive package of benefits, but beyond tangible perks, the most valuable asset offered is the opportunity for growth and career advancement within a reputable and expanding organization.

The Omni Providence Hotel is currently seeking an Overnight Supervisor to join their dedicated team. This role is pivotal to maintaining the smooth operation and excellence standards during overnight hours. The Overnight Supervisor will be responsible for overseeing the completion of overnight shift checklists, collaborating closely with the hotel's Finance department to meet reporting deadlines, and facilitating associate training. Maintaining a positive and productive working environment for overnight associates is crucial to this role, along with consistent communication with department managers, ensuring any overnight events or opportunities for improvement are addressed promptly.

Key responsibilities for the position include overseeing guest complaint resolution to uphold the hotel's reputation for exceptional service and demonstrating proficiency with hotel computer systems for training, maintenance, and troubleshooting purposes. The supervisor will also be responsible for preparing the hotel for the upcoming day by assigning rooms to VIPs and managing special requests efficiently. Adherence to the company's systems and controls across front office operations and related areas is essential to performing successfully in this role.

This position demands a professional with excellent communication skills, a strong customer service orientation, and the ability to multi-task and solve problems effectively during overnight shifts. The ideal candidate will have previous supervisory or management experience, preferably in a hotel front office setting, and be capable of working various shifts including weekends and holidays. Computer literacy is required to support the technological aspects of this role. Working at Omni Providence Hotel offers a unique opportunity to develop a career in a respected hospitality company that values diversity and internal growth.