Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $85,000.00 - $101,000.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
Fairmont San Francisco is a prestigious landmark hotel located atop Nob Hill at 950 Mason Street. Established in 1907, it has played an important role in hosting U.S. presidents, world leaders, and entertainment stars, making it one of the most iconic and historic accommodations in San Francisco. With 606 well-appointed guest rooms and suites, three distinctive restaurants, and a comprehensive health club, the hotel provides guests with luxurious and memorable experiences. Its prime location offers easy access to the city’s most popular attractions, combining convenience with elegance. The Fairmont brand prides itself on maintaining a welcoming, professional, and inclusive environment,... Show More
Job Requirements
- Seated computer work including constant keyboarding and mousing
- Occasional lifting up to 50 lbs
- Ability to handle overnight shift hours
- Prior leadership experience
- Familiarity with Opera or related systems
- Excellent communication skills
- Strong organizational skills
- Ability to provide excellent customer service
- Ability to work effectively in a team environment
- Willingness to uphold company policies and diversity initiatives
Job Qualifications
- Service focused personality
- Previous leadership experience
- Prior experience working with Opera or a related system
- Strong business acumen
- Highly organized
- Ability to assist the Front Office Manager in all aspects of the department
- Ability to lead the department in the absence of the Front Office Manager
- Ability to ensure seamless operation as the Manager on Duty
- Proven ability to provide managerial support for Reception, Royal Service, and Guest Services
- Excellent communication and networking skills
- Ability to train supervisors and perform training roles
- Ability to handle guest inquiries about hotel facilities
- Ability to follow department policies, procedures and service standards
- Demonstrated ability to build and maintain good relationships with stakeholders
- Ability to lead by example and promote a strong team culture
- Strong problem-solving and reasoning skills
Job Duties
- Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
- Provide leadership while fostering a compassionate, collaborative work environment
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
- Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
- Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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