Front Office | Rooms Inventory Control Agent

Fontainebleau Miami Beach is an iconic luxury hotel located on oceanfront Collins Avenue in the heart of Millionaire's Row in Miami Beach. Established in 1954 and designed by the legendary architect Morris Lapidus, the hotel is renowned for its striking design, blending Golden Era glamour with contemporary luxury. As one of the most historically and architecturally significant hotels in Miami, Fontainebleau represents a vibrant fusion of art, music, fashion, and technology, offering guests an unparalleled experience where every visit is unique and memorable. Its legacy as a premier destination continues to thrive as it reinvents the original vision of a grand stage where guests can play their part in a luxurious and immersive environment.

The role of Room Inventory Controller at Fontainebleau Miami Beach is a full-time position focused on managing the hotel’s room inventory with precision and attention to detail. This position plays a vital role in coordinating the assignment of guest rooms to ensure that all reservations and special requests are accommodated correctly. The Room Inventory Controller works closely with the Front Office Manager and other key hotel leaders to maintain optimal room availability and guest satisfaction. Responsibilities include tracking room inventory for both current and future bookings, pre-assigning arrivals including VIP guests and special accommodations, and generating detailed arrival lists to streamline the front desk process. The position also supports guest services during busy periods by assisting with check-in/check-out processes and answering telephone inquiries.

Ideal candidates should have knowledge of hotel front office operations, possess strong multitasking skills, and be highly detail-oriented. Analytical abilities and problem-solving skills are essential to anticipate and resolve inventory issues proactively. The role requires effective communication skills and the ability to foster positive working relationships with staff and guests. Proficiency in basic office technology, including multi-line phone systems and computers, is expected. The candidate must also demonstrate solid understanding and compliance with hotel policies, procedures, and safety instructions.

Educational qualifications include a high school diploma or equivalent, with a preferred background of at least one year of experience in front desk, reservations, or rooms control within a fast-paced hospitality environment. Experience with Opera PMS system is highly advantageous. As a full-time position, the Room Inventory Controller contributes significantly to the smooth operation of the hotel, ensuring guests' expectations for a luxurious and seamless stay are consistently met. This role is ideal for motivated individuals passionate about the hospitality industry and delivering exceptional guest experiences in a landmark luxury hotel setting.