Front Office | Guest Service Agent - Overnight

Fontainebleau Miami Beach is a world-renowned luxury hotel located on the iconic oceanfront Collins Avenue in the heart of Millionaire's Row. Established in 1954, it stands as a testament to the visionary work of legendary architect Morris Lapidus, whose innovative design melded Golden Era glamour with modern luxury. Fontainebleau is not only an architectural marvel but also an epicenter where contemporary art, music, fashion, and technology converge to create an unmatched guest experience. This celebrated hotel offers a dynamic and vibrant atmosphere where guests have the freedom to play, shop, dine, enjoy spa treatments, socialize, or simply unwind at their leisure. As a landmark of Miami Beach, Fontainebleau continues to be an influential hub that sets the standard for exceptional hospitality and sophistication.

The Front Desk Agent role at Fontainebleau Miami Beach is integral to maintaining the hotel’s high standards of guest service. This position involves welcoming guests with courteous and professional service, ensuring that check-in and check-out processes are conducted efficiently and accurately. The selected candidate will play a key role in shaping the initial and final impression guests receive, contributing to the overall guest satisfaction and brand reputation. This role is customer-facing and requires a strong commitment to hospitality excellence, attention to detail, and the ability to manage multiple responsibilities in a fast-paced environment. As a Front Desk Agent, you will be responsible for verifying guest identities, processing payments, managing room availability, and handling guest inquiries or requests promptly and effectively. This position offers a unique opportunity to work in a historic and prestigious hotel that blends a rich heritage with contemporary vibrance, perfect for individuals passionate about delivering exceptional service in a luxury hospitality setting.