Front Office Night Manager - The Waldorf Astoria New York

Jersey City, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $80,000.00 - $90,000.00

Work Schedule

Night Shifts

Benefits

Incredible travel perks

Employee Stock Purchase Program

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental Health Resources

Generous Paid Time Off

health and welfare benefits

financial security programs

Job Description

The Waldorf Astoria New York is a world-renowned luxury hotel that has recently undergone a transformative restoration, reigniting its iconic presence in the heart of New York City. As a symbol of elegance and sophistication, the Waldorf Astoria offers guests a unique blend of rich history and modern luxury, providing an exceptional environment that captures the authentic spirit of New York. With 375 beautifully appointed rooms, alongside an additional 375 residences, the hotel boasts 40,000 square feet of versatile event space, holistic spa and wellness programs, and collaborations with celebrity chefs to deliver an unmatched hospitality experience. Part of the prestigious Waldorf Astoria Hotels & Resorts group, the New York property exemplifies the brand's commitment to celebrating the culture and history of each location, creating memorable experiences for discerning travelers from all over the world.

Joining the Waldorf Astoria New York means stepping into a legacy of True Waldorf Service, characterized by personalized attention and unparalleled guest care. The Front Office Night Manager plays a pivotal role in this legacy, responsible for overseeing all aspects of front office operations during the night shift. This leadership position demands a deep understanding of hospitality standards, financial prudence, and exceptional guest service. The Front Office Night Manager directs the team to ensure seamless check-in and check-out experiences, maintains meticulous room inventory and availability, implements up-selling strategies to maximize revenue, and upholds the highest standards of product quality and customer satisfaction.

In addition to operational oversight, the Front Office Night Manager is tasked with team leadership duties, including recruitment, training, performance evaluation, and fostering a positive and productive work environment. This role involves close collaboration with various departments to maintain compliance with company policies, conduct night audits with precision, and prepare for the following day’s arrivals and departures, including VIP guests. This position is ideal for an individual who thrives in a dynamic, fast-paced atmosphere and is passionate about delivering excellence in hospitality. Through continuous improvement and a commitment to company values—hospitality, integrity, leadership, teamwork, ownership, and urgency—the Front Office Night Manager helps elevate the guest experience and contribute meaningfully to the hotel's ongoing success.

Working at the Waldorf Astoria New York offers more than just a job. As part of the Hilton family, associates enjoy a wealth of benefits designed to support both professional growth and personal wellbeing, such as discounted travel opportunities, stock purchase programs, paid parental leave, and comprehensive health and mental health resources. The hotel prides itself on fostering an award-winning workplace culture recognized globally as one of the best places to work. Whether embarking on a career in hospitality or seeking new challenges, team members find a supportive environment that values diversity, innovation, and dedication. The Waldorf Astoria New York invites motivated individuals to join their team, contribute to a storied tradition of excellence, and help create unforgettable experiences for every guest.

Job Requirements

High school diploma or equivalent
Prior experience in hotel front office or managerial roles
Ability to work night shifts
Strong leadership and communication skills
Knowledge of front office operations and night audit procedures
Proficiency in reservation and property management systems
Ability to handle guest inquiries and resolve issues efficiently
Capability to supervise and train staff
Understanding of financial reporting and budgeting
Commitment to uphold company standards and policies

Job Qualifications

Previous experience in hotel front office management or similar role
Strong leadership and team development skills
Excellent guest service and communication abilities
Ability to manage budgeting, forecasting and financial controls
Knowledge of hotel systems and night audit processes
Proficient in up-selling and revenue management strategies
Strong problem-solving and decision-making skills
Ability to work nights and handle a fast-paced environment
Familiarity with company standards and policies
High school diploma or equivalent, higher education or hospitality certifications preferred

Job Duties

Manage all Front Office operations including guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls and profitability, marketing initiatives, systems management, budgeting and forecasting, policy implementation and enforcement, meeting participation and facilitation
Monitor and develop team member performance including supervision, scheduling, counseling, evaluations, recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly
Ensure compliance with Company standards
Meet and greet guests and respond to inquiries, requests and issues in a timely and friendly manner, resolving guest concerns
Initiate and implement up-selling techniques to promote hotel services and maximize revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing, policies, and local area information
Complete audit procedures as needed
Recruit, interview and train team members
Complete Night Audit process ensuring accuracy of financial transactions, reporting and system balancing
Review arrivals, departures and VIPs for operational readiness