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Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Starwood Hotels, founded in 2006 by Barry Sternlicht and affiliated with the global private investment firm Starwood Capital Group, is a luxury hotel brand management company that prides itself on its mission-driven approach. At the heart of Starwood's ethos is a commitment to sustainability, diversity, and inclusion, all while delivering exceptional guest experiences across its portfolio of upscale and luxury hotels around the globe. The company strongly believes that the world is a beautiful place and strives to maintain this beauty through eco-conscious practices and community engagement. Starwood Hotels cultivates a work environment where collaboration, respect for nature, and inspiring... Show More
Job Requirements
- Passion for hotel operations and guest service
- 3 years experience in night management preferably within upscale or luxury hotels
- leadership ability
- advanced knowledge of front office
- proven guest and team engagement skills
- excellent communication skills
- problem-solving capability
Job Qualifications
- Minimum of 3 years experience in a night management role
- proven leadership skills within an upper upscale or luxury hotel
- advanced knowledge of front office operations
- strong guest service and team engagement record
- excellent verbal and written communication skills
- ability to analyze and solve complex operational problems
Job Duties
- Oversee the night shift front office operations
- manage and support the front office team to deliver exceptional guest service
- handle guest inquiries and resolve issues promptly
- monitor financial performance and assist in budgeting and forecasting
- ensure compliance with hotel policies and procedures
- conduct shift briefings and maintain clear communication with other departments
- promote a positive and collaborative team environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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