Front Office Night Manager

Starwood Hotels, founded in 2006 by Barry Sternlicht and affiliated with the global private investment firm Starwood Capital Group, is a luxury hotel brand management company that prides itself on its mission-driven approach. At the heart of Starwood's ethos is a commitment to sustainability, diversity, and inclusion, all while delivering exceptional guest experiences across its portfolio of upscale and luxury hotels around the globe. The company strongly believes that the world is a beautiful place and strives to maintain this beauty through eco-conscious practices and community engagement. Starwood Hotels cultivates a work environment where collaboration, respect for nature, and inspiring leadership are valued and integral to the organization’s success. Their workforce is empowered through a culture of inclusivity, and they maintain a strict non-discrimination policy to ensure equal opportunities for all employees. The company is continuously seeking thoughtful individuals who are passionate about hospitality and are eager to contribute positively to the guest experience and the team’s collective success. The position offered is a Night Manager role within the front office department, which is considered the central hub of every Starwood property. As the first point of contact for guests entering the hotel, the front office team has the critical responsibility of setting the tone for a guest’s stay and providing personalized service. The Night Manager oversees this crucial team during the overnight shift and ensures that guests receive excellent care around the clock. This position requires a highly charismatic leader who demonstrates advanced knowledge of front office operations and possesses strong skills in guest engagement, team motivation, and problem-solving. A Night Manager at Starwood Hotels must have a deep understanding of how the department’s performance impacts the hotel's overall financial health and guest satisfaction. They are expected to lead by example and foster an inviting atmosphere, both for guests and team members alike, contributing to the brand’s reputation for excellence. The ideal candidate has at least three years of experience in a similar night management role within an upper upscale or luxury hotel setting. They must be passionate about hotel operations and guest service, showcasing an ability to communicate effectively with diverse audiences. This role not only requires managing operational details but also calls for analytical thinking to assess and respond to varying challenges, ensuring smooth and seamless hotel operations during night shifts. Starwood Hotels invites candidates who are ready to take the next step in their careers and embrace an opportunity to grow within an internationally recognized hospitality company committed to sustainability, inclusion, and outstanding service.