Front Office Medical Receptionist - (Full Time with Benefits and PTO) Greenville, SC
Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $19.00 - $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Match
Life insurance
Disability insurance
Job Description
Marathon Health is a prominent leader in the U.S. healthcare sector, specializing in advanced primary care for employer and union-sponsored clients. With a patient base exceeding 2.5 million individuals, Marathon Health operates more than 680 health centers across 41 states, also providing virtual care services accessible nationwide. Their comprehensive healthcare model encompasses advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, ensuring a holistic approach to patient wellness. The organization thrives on a patient-first philosophy, aiming to enhance convenience, accessibility, and overall healthcare outcomes while realizing cost efficiencies for clients and patients alike.
Marathon Health places a strong emphasis on collaboration, inclusivity, and fostering a supportive work environment. Recognized frequently for excellence in workplace culture and healthcare services, including multiple Modern Healthcare Best Places to Work and Best in KLAS awards, Marathon Health is committed to attracting and retaining top healthcare talent who are both compassionate and highly skilled.
The current opportunity is for an administrative support role at their health centers, focusing on front-office responsibilities. This role involves being the first point of contact for patients and visitors, managing reception duties, appointment scheduling, and assisting clinical staff by ensuring smooth administrative operations. The position requires strong communication skills, attention to detail, proficiency in electronic medical records, and a dedication to upholding patient confidentiality and HIPAA regulations. This role offers an hourly pay range between $19.00-$23.00, with actual compensation varying based on location and candidate experience.
In this capacity, the administrative assistant will manage a variety of tasks ranging from answering phone calls, greeting visitors, scheduling appointments, processing payments, maintaining patient records, to organizing the reception area and supporting the medical team with data entry. The role demands adaptability to fast-paced environments, excellent multitasking capabilities, and a genuine commitment to patient care excellence. Candidates should exhibit proficiency in Microsoft Office Suite and electronic health record systems to perform their duties efficiently.
Beyond administrative tasks, the role contributes significantly to the patient experience and operational efficiency of Marathon Health centers, fostering patient satisfaction and supporting healthcare providers to deliver timely care. This is an opportunity to be part of an innovative healthcare company dedicated to transforming healthcare delivery through advanced technology and personalized attention. Marathon Health values professionalism, integrity, and teamwork, making it a rewarding workplace for individuals passionate about healthcare administration and patient service.
Marathon Health places a strong emphasis on collaboration, inclusivity, and fostering a supportive work environment. Recognized frequently for excellence in workplace culture and healthcare services, including multiple Modern Healthcare Best Places to Work and Best in KLAS awards, Marathon Health is committed to attracting and retaining top healthcare talent who are both compassionate and highly skilled.
The current opportunity is for an administrative support role at their health centers, focusing on front-office responsibilities. This role involves being the first point of contact for patients and visitors, managing reception duties, appointment scheduling, and assisting clinical staff by ensuring smooth administrative operations. The position requires strong communication skills, attention to detail, proficiency in electronic medical records, and a dedication to upholding patient confidentiality and HIPAA regulations. This role offers an hourly pay range between $19.00-$23.00, with actual compensation varying based on location and candidate experience.
In this capacity, the administrative assistant will manage a variety of tasks ranging from answering phone calls, greeting visitors, scheduling appointments, processing payments, maintaining patient records, to organizing the reception area and supporting the medical team with data entry. The role demands adaptability to fast-paced environments, excellent multitasking capabilities, and a genuine commitment to patient care excellence. Candidates should exhibit proficiency in Microsoft Office Suite and electronic health record systems to perform their duties efficiently.
Beyond administrative tasks, the role contributes significantly to the patient experience and operational efficiency of Marathon Health centers, fostering patient satisfaction and supporting healthcare providers to deliver timely care. This is an opportunity to be part of an innovative healthcare company dedicated to transforming healthcare delivery through advanced technology and personalized attention. Marathon Health values professionalism, integrity, and teamwork, making it a rewarding workplace for individuals passionate about healthcare administration and patient service.
Job Requirements
- High school diploma or general education degree (GED)
- 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience
- Proficiency in electronic medical record systems
- Proficiency in Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint
- Ability to manage multiple tasks and prioritize effectively
- Strong communication and interpersonal skills
- Ability to maintain confidentiality and adhere to HIPAA regulations
- Positive attitude and customer service orientation
- Flexibility to adapt to a fast-paced and changing healthcare environment
Job Qualifications
- High school diploma or general education degree (GED)
- 1-3 years of related professional experience in a medical office environment or equivalent combination of education and experience
- Associate degree in healthcare or a related field preferred
- Proficiency in the use of an electronic medical record system
- Strong technical expertise using Microsoft Teams and Microsoft 365 including Word, Excel, Outlook, PowerPoint
- Excellent written and oral communications skills
- Exceptional customer service skills and ability to promote teamwork
- Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines
- Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace
- Proven record of successfully working with teammates, stakeholders, clients, vendors, and guests
- Excellent organizational skills and meticulous attention to detail
- High level of critical thinking, and creative and effective problem-solving skills
- Ability to maintain confidential documents and communication and use judgment and discretion
Job Duties
- Answer incoming calls on general office phone, validate member status, answer emails or other electronic messages, respond as appropriate, answer questions and refer questions to medical staff as needed
- Welcome patients and visitors by greeting them, in person or on the telephone
- Optimize patients' satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone
- Keep patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, reminding provider of service delays
- Comfort patients by anticipating patients' anxieties and answering questions
- Ensure availability of treatment information for the provider by filing and retrieving patient records
- Maintain patient accounts by obtaining, recording, and updating personal and financial information
- Collect money for co-pays, reconcile credit cards and cash, tally the cash drawer and prepare deposits
- Complete prior authorization paperwork for insurance, fax communications for referrals, or perform similar administrative duties
- Maintain front reception area in a clean and professional looking manner
- Stock and re-stock office equipment and manage outgoing and incoming deliveries
- Assist Medical Assistants with Electronic Medical Record data entry by entering patient information and other information as required
- Maintain confidentiality of patients and their records and maintain HIPAA regulations and protocol
- Perform other duties as assigned or required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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