Front Office Medical Receptionist

Round Rock, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee assistance program

Professional development opportunities

Retirement Plan

flexible schedule

Job Description

Our organization is a healthcare clinic dedicated to providing exceptional patient care through an efficient and welcoming environment. We emphasize the importance of first impressions and understand that the initial interaction with a patient forms the cornerstone of their overall experience. Our team is committed to ensuring that patients feel valued, supported, and well-informed from the moment they step through our doors. We employ state-of-the-art electronic medical record (EMR) systems and integrate modern communication tools such as patient portals and digital forms to streamline administrative tasks while maintaining empathy and professionalism in every interaction.

The Receptionist role is a key position within our clinical operations, serving as the first point of contact for patients and playing an integral role in fostering a professional, smooth, and welcoming atmosphere. This position requires excellent communication skills, attention to detail, and the ability to multitask efficiently. The Receptionist oversees all front desk functions including patient check-in and check-out procedures, scheduling new and follow-up appointments, managing phone calls, voicemails, and the patient portal communication. Additionally, the Receptionist verifies insurance coverage to ensure patients receive accurate information regarding their benefits and financial responsibilities. Collaboration with clinical staff, providers, and central support teams is critical to maintaining the seamless flow of clinic operations and accurate processing of administrative tasks.

This full-time role demands a proactive individual who can manage multiple responsibilities, adapt to the dynamic clinic environment, and prioritize patient satisfaction and operational efficiency. The Receptionist must be well-versed in electronic medical records, insurance verification platforms like Availity, and possess the administrative skills necessary to handle confidential patient information securely. This position offers an opportunity to be a vital part of a healthcare team that values teamwork, professionalism, and continuous improvement in patient care services. We provide comprehensive training and support to ensure our Receptionists succeed in their role and contribute meaningfully to the clinic's mission of delivering outstanding health services with compassion and respect.

Job Requirements

High school diploma or equivalent
prior experience in a receptionist or administrative position preferred
proficiency with EMR systems
strong verbal and written communication skills
ability to handle multiple tasks simultaneously
reliable and punctual
basic computer skills including familiarity with payer portals and document management tools

Job Qualifications

High school diploma or equivalent
experience in a medical receptionist or administrative role preferred
familiarity with electronic medical records (EMR) systems
strong communication and interpersonal skills
proficiency in insurance verification processes and platforms
ability to multitask and manage time effectively
attention to detail and organizational skills
professionalism and a patient-focused attitude

Job Duties

Check patients in upon arrival by verifying and scanning required identification and insurance cards
ensure completion of all required new patient and follow-up forms
collect time-of-service payments including copays and self-pay balances
check patients out following provider instructions documented in EMR tickler notifications including printing and providing patient education materials, printing laboratory, imaging, and referral orders, scheduling follow-up appointments, completing infusion drug start forms via DocuSign on clinic iPads
schedule new patient appointments for both faxed referrals and self-referred patients
contact patients to collect required demographic, insurance, and referral information and enter data accurately into the medical record
select appropriate appointment types, dates, and times based on clinic guidelines
verify patient insurance acceptance and communicate coverage information clearly to patients
request PCP referrals and HMO authorizations when required
enter and track new patient referrals in the clinic’s referral tracking spreadsheet
request additional HMO authorizations for established patients as needed
answer incoming patient phone calls related to administrative and scheduling questions professionally
manage patient voicemails and route messages appropriately
monitor and manage the front desk and personal inbox within the EMR
respond to patient portal messages and complete assigned administrative tasks in a timely manner
verify patient insurance eligibility and benefits prior to appointments
contact patients and/or insurance companies to resolve coverage questions
utilize payer portals such as Availity and individual insurance websites to confirm eligibility and authorization requirements
perform additional duties as assigned to support front desk operations and patient satisfaction