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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
Professional development opportunities
Retirement Plan
flexible schedule
Job Description
Our organization is a healthcare clinic dedicated to providing exceptional patient care through an efficient and welcoming environment. We emphasize the importance of first impressions and understand that the initial interaction with a patient forms the cornerstone of their overall experience. Our team is committed to ensuring that patients feel valued, supported, and well-informed from the moment they step through our doors. We employ state-of-the-art electronic medical record (EMR) systems and integrate modern communication tools such as patient portals and digital forms to streamline administrative tasks while maintaining empathy and professionalism in every interaction.
The Receptionist role is a... Show More
The Receptionist role is a... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in a receptionist or administrative position preferred
- proficiency with EMR systems
- strong verbal and written communication skills
- ability to handle multiple tasks simultaneously
- reliable and punctual
- basic computer skills including familiarity with payer portals and document management tools
Job Qualifications
- High school diploma or equivalent
- experience in a medical receptionist or administrative role preferred
- familiarity with electronic medical records (EMR) systems
- strong communication and interpersonal skills
- proficiency in insurance verification processes and platforms
- ability to multitask and manage time effectively
- attention to detail and organizational skills
- professionalism and a patient-focused attitude
Job Duties
- Check patients in upon arrival by verifying and scanning required identification and insurance cards
- ensure completion of all required new patient and follow-up forms
- collect time-of-service payments including copays and self-pay balances
- check patients out following provider instructions documented in EMR tickler notifications including printing and providing patient education materials, printing laboratory, imaging, and referral orders, scheduling follow-up appointments, completing infusion drug start forms via DocuSign on clinic iPads
- schedule new patient appointments for both faxed referrals and self-referred patients
- contact patients to collect required demographic, insurance, and referral information and enter data accurately into the medical record
- select appropriate appointment types, dates, and times based on clinic guidelines
- verify patient insurance acceptance and communicate coverage information clearly to patients
- request PCP referrals and HMO authorizations when required
- enter and track new patient referrals in the clinic’s referral tracking spreadsheet
- request additional HMO authorizations for established patients as needed
- answer incoming patient phone calls related to administrative and scheduling questions professionally
- manage patient voicemails and route messages appropriately
- monitor and manage the front desk and personal inbox within the EMR
- respond to patient portal messages and complete assigned administrative tasks in a timely manner
- verify patient insurance eligibility and benefits prior to appointments
- contact patients and/or insurance companies to resolve coverage questions
- utilize payer portals such as Availity and individual insurance websites to confirm eligibility and authorization requirements
- perform additional duties as assigned to support front desk operations and patient satisfaction
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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