Front Office Manager - The Historic Hilton Fort Worth Hotel

Our organization is a distinguished hotel known for its commitment to providing exceptional guest experiences and high-quality hospitality services. We pride ourselves on maintaining a welcoming and professional environment where both guests and employees can thrive. As a reputable establishment in the hospitality industry, our hotel focuses on delivering memorable experiences through attentive service, seamless operations, and a dedicated team that values collaboration and excellence. We operate in a dynamic setting where customer satisfaction and team efficiency are prioritized to ensure that every guest leaves with a positive impression and a desire to return.

We are currently seeking a motivated and experienced professional to join our team as a Front Office Manager. This role is integral to our hotel operations, focusing on managing front-of-house activities to enhance guest satisfaction and optimize the front office's performance. The Front Office Manager will be responsible for anticipating guest needs, responding promptly, and maintaining positive guest relations at all times. This includes warmly greeting guests, managing check-in and check-out processes efficiently, and addressing any issues or complaints with professionalism and a problem-solving attitude.

In addition to guest-facing duties, this role requires leadership and administrative skills. The successful candidate will manage staffing levels of front office associates, oversee interviewing, hiring, supervising, training, and scheduling of various front office positions including front desk agents, supervisors, guest service aides, bell staff, concierge, and PBX operators. Managing these teams effectively ensures a smooth and cohesive front office operation. The Front Office Manager will also be tasked with resolving guest complaints by investigating issues and creatively problem-solving to guarantee guest satisfaction.

The role demands proficiency in operating the MICROS system to handle all daily front office transactions. This includes not only routine tasks but also handling infrequent or complex transactions, which are critical for maintaining accurate accounting and service quality. The ideal candidate will possess a high work ethic, self-initiative, and the ability to work independently while exercising sound judgment. Flexibility to work varying schedules depending on business needs is essential to meet the demands of a dynamic hospitality environment.

Attention to detail, focus on completing assignments timely despite frequent interruptions, and a strong team-oriented mindset are key personal attributes we seek. The ideal Front Office Manager enjoys working as part of a team dedicated to delivering outstanding guest experiences and is committed to maintaining the high standards of our hotel. This role offers the opportunity to be a vital part of a professional and guest-focused hotel operation, contributing significantly to the overall success and reputation of the establishment.