Front Office Manager - The Historic Hilton Fort Worth Hotel

Crowley, TX, USA|

Job Overview

Compensation

Hourly

Range $18.25 - $27.50

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Job Description

Our organization is a distinguished hotel known for its commitment to providing exceptional guest experiences and high-quality hospitality services. We pride ourselves on maintaining a welcoming and professional environment where both guests and employees can thrive. As a reputable establishment in the hospitality industry, our hotel focuses on delivering memorable experiences through attentive service, seamless operations, and a dedicated team that values collaboration and excellence. We operate in a dynamic setting where customer satisfaction and team efficiency are prioritized to ensure that every guest leaves with a positive impression and a desire to return.

We are currently seeking a ... Show More

Job Requirements

High school diploma or equivalent
Proven experience in front office or guest services
Strong communication skills
Ability to manage and lead a team
Proficiency with MICROS or similar property management systems
Flexibility to work varied schedules
High level of integrity and professionalism

Job Qualifications

High school diploma or equivalent
Previous experience in hotel front office management or related hospitality role
Proficiency in operating front office systems such as MICROS
Strong leadership and team management skills
Excellent communication and interpersonal skills
Ability to handle guest complaints and resolve issues effectively
Demonstrated problem-solving abilities
Flexibility to work varying schedules

Job Duties

Anticipate guest needs and respond promptly
Acknowledge all guests and maintain positive guest relations
Greet and communicate cordially with guests
Check guests in and out of the hotel promptly and professionally
Ensure proper staffing levels of front office associates
Interview, hire, supervise, train, and schedule front desk agents and support staff
Resolve guest complaints ensuring guest satisfaction
Manage guest resolution process through investigation and creative problem solving
Accurately manage and operate the MICROS system including all daily and infrequent transactions

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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