Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.25 - $29.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Multiple Tiers of Medical Coverage
dental coverage
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match
Job Description
Hyatt Lodge Oak Brook is a luxurious and serene retreat nestled in the picturesque suburb of Oak Brook, Illinois. Known for its elegant accommodations and breathtaking natural surroundings, it offers guests a unique and tranquil environment for relaxation and business. As part of the esteemed Hyatt brand, the Lodge is recognized for its commitment to delivering exceptional hospitality and world-class guest services. Established as a premier destination, Hyatt Lodge Oak Brook combines the comforts of a high-end hotel with the charm of a peaceful natural setting, making it an ideal place for both leisure travelers and corporate guests.
The Lodge prides itself on maintaining a welcoming atmosphere where guests can enjoy personalized services tailored to enhance their experience. In addition, Hyatt Lodge Oak Brook fosters a culture of excellence, teamwork, and growth, making it not just a place to stay but a place to thrive professionally. Employees benefit from opportunities for development and career progression, supported by robust training programs and a dedication to employee success.
We are seeking a motivated and experienced Front Office Manager to lead our front desk operations and elevate the guest experience through exceptional service. This full-time role is vital in ensuring smooth daily operations, maintaining high standards of customer service, and developing a skilled, motivated front desk team. The Front Office Manager will oversee recruitment, orientation, training, coaching, performance reviews, and recognition programs to build and sustain a talented workforce.
Responsible for managing operational workflows and collaborating with multiple departments, this role demands an individual who thrives in a dynamic, fast-paced hospitality environment. The successful candidate will bring strong leadership, excellent interpersonal skills, and a passion for customer service to ensure that every guest interaction reflects the quality and values of Hyatt Lodge Oak Brook. The position offers a competitive annual salary of USD 67,600 and comes with comprehensive benefits reflective of Davidson Hospitality Group's commitment to enriching team members' lives.
The Lodge prides itself on maintaining a welcoming atmosphere where guests can enjoy personalized services tailored to enhance their experience. In addition, Hyatt Lodge Oak Brook fosters a culture of excellence, teamwork, and growth, making it not just a place to stay but a place to thrive professionally. Employees benefit from opportunities for development and career progression, supported by robust training programs and a dedication to employee success.
We are seeking a motivated and experienced Front Office Manager to lead our front desk operations and elevate the guest experience through exceptional service. This full-time role is vital in ensuring smooth daily operations, maintaining high standards of customer service, and developing a skilled, motivated front desk team. The Front Office Manager will oversee recruitment, orientation, training, coaching, performance reviews, and recognition programs to build and sustain a talented workforce.
Responsible for managing operational workflows and collaborating with multiple departments, this role demands an individual who thrives in a dynamic, fast-paced hospitality environment. The successful candidate will bring strong leadership, excellent interpersonal skills, and a passion for customer service to ensure that every guest interaction reflects the quality and values of Hyatt Lodge Oak Brook. The position offers a competitive annual salary of USD 67,600 and comes with comprehensive benefits reflective of Davidson Hospitality Group's commitment to enriching team members' lives.
Job Requirements
- high school diploma or equivalent
- minimum 2 years of hotel front desk supervisory experience
- proficiency with Opera PMS and Micros software
- excellent communication skills
- strong customer service focus
- cash handling experience required
- ability to work flexible hours including weekends and holidays
- computer literacy in Microsoft Office
- ability to multitask in a fast-paced environment
- fluency in English
Job Qualifications
- 2+ years of experience in hotel front desk management or supervisory operations
- strong leadership and management skills
- excellent communication and interpersonal skills
- fluent in English reading, writing, and speaking
- proficient in hotel management software and Microsoft Office
- detail-oriented and capable of multitasking
- customer service oriented and committed to guest satisfaction
- experienced with Opera PMS and Micros
- prior cash handling experience
- ability to work flexible hours including weekends and holidays
Job Duties
- lead front desk operations
- manage recruitment, selection, and orientation of staff
- provide training and coaching to team members
- conduct performance reviews and implement recognition programs
- ensure exceptional guest experiences through excellent customer service
- collaborate with other departments to maintain seamless operations
- handle cash management and oversee daily financial transactions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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