Front Office Manager - Task Force

The Historic Davenport Hotel, Autograph Collection, is a prestigious and iconic hotel located in Spokane, Washington. This distinguished hotel is known for its rich history, stunning architecture, and luxurious amenities, making it a favored destination for both business and leisure travelers. The Davenport offers a unique experience by blending historic charm with modern elegance, setting it apart as a premier hospitality establishment. Its affiliation with the Autograph Collection further strengthens its reputation as a boutique luxury hotel, recognized for delivering exceptional guest services and memorable experiences.

The hotel is part of Davidson Hospitality Group, an award-winning, full-service hospitality management company that oversees a variety of properties and brands across the United States. Davidson Hospitality Group is known for providing a unique entrepreneurial management style combined with the resources and expertise of a larger organization. This ensures a supportive environment where team members are valued and can grow professionally. Davidson’s portfolio includes prestigious partners such as Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, highlighting its respected position in the hospitality industry. The company is committed to enriching the lives of its employees through comprehensive benefits and a culture of respect, opportunity, and innovation.

The Front Office Manager role at The Historic Davenport Hotel is a vital leadership position focused on delivering top-tier customer service. This position requires not only managing daily operations of the front office but also inspiring and training staff to uphold the highest service standards. The Front Office Manager is responsible for overseeing all front desk activities including guest relations, reservations, and check-ins/check-outs, ensuring a smooth and welcoming experience for every guest. A key part of the role is to empower front office staff, fostering a motivated team dedicated to exceeding guest expectations and achieving departmental financial goals.

This position also entails preparing and managing the annual departmental budget to align with the hotel’s operational and financial plans. The Front Office Manager handles various human resources duties such as recruitment, selection, training, coaching, performance evaluations, and recognition programs, with a focus on maintaining a skilled and motivated workforce. Candidates must have the ability to operate independently within the department’s functions and must be well-versed in employment and hospitality-related laws. Strong communication skills and computer proficiency are essential, as well as prior experience in cash handling.

The employment type for this role is temporary, with a salary range between $62,000 and $66,000 per year. This offers a competitive compensation package in the hospitality industry, reflective of the responsibilities and expertise required for the position. This opportunity is ideal for hospitality professionals who are passionate about customer service and aspire to develop their managerial careers in a historic and luxurious hotel environment. Joining this team means becoming part of a culture that values dedication, professionalism, and the joy of delivering unparalleled guest experiences.