Front Office Manager - Starting at 60K

The Woodlands, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Complimentary hotel room nights

Unlimited colleague and friends family discounted room rates

Bereavement and jury duty pay

Vacation leave

sick leave

new child leave

Medical insurance

Dental Insurance

Vision Insurance

Discounted prescriptions

Life insurance

Disability insurance

Flexible spending account

Retirement savings plan 401k with employer match

Employee stock purchase plan

Complimentary employee meals

Direct Deposit

Daily Pay

Competitive wages

Job Description

Hyatt Centric the Woodlands is a premier hotel located in the vibrant Market Street area, known for its dynamic atmosphere and exceptional guest experiences. As part of the globally recognized Hyatt brand, Hyatt Centric the Woodlands embodies a commitment to hospitality excellence and innovative service. Hyatt Hotels Corporation consistently ranks among Fortune's 100 Best Companies to Work For, making it a sought-after employer in the hospitality industry. At Hyatt Centric the Woodlands, the focus is on creating memorable stays by blending modern accommodations with personalized service in one of the most desirable locations. The hotel offers guests easy access to local attractions, upscale dining, shopping, and entertainment, enhancing the overall guest journey from arrival to departure. The company prides itself on fostering a supportive and engaging workplace culture for its colleagues, encouraging professional growth and collaboration within its teams.

The Front Office Manager role at Hyatt Centric the Woodlands is a key leadership position within the Rooms division. This individual will lead the Front Office team, playing a critical role in delivering consistent, high-quality service that meets Hyatt's brand standards while elevating the guest experience. The position requires hands-on leadership, ensuring day-to-day Front Office operations run smoothly and efficiently. Responsibilities include supervising and scheduling front desk colleagues, managing room inventory using the Property Management System (PMS), and collaborating closely with housekeeping to ensure room readiness and seamless turnover.

The Front Office Manager is responsible for creating a welcoming, personalized arrival and departure experience that reflects the unique Hyatt Centric personality. Acting as the primary escalation point for guest concerns, this leader must ensure timely and effective resolution, contributing to guest satisfaction and loyalty. Additionally, the manager will monitor guest feedback through platforms like Medallia, identifying trends and implementing service improvements to enhance overall front office performance. Supporting front desk revenue initiatives through upselling and thorough property knowledge is also a crucial aspect of the role.

This leadership position involves training, coaching, and developing team members to deliver confident, engaging service aligned with Hyatt standards. The manager fosters a positive, accountable team environment that encourages collaboration and continuous improvement. Flexibility is necessary, as the role may require coverage at the front desk during daily operations.

Overall, the Front Office Manager at Hyatt Centric the Woodlands plays a vital role in maintaining exceptional hospitality standards, supporting a high-performing staff, and ensuring guests enjoy a seamless, memorable stay. The role offers a competitive benefits package including complimentary hotel stays, health insurance, retirement savings options, and more, emphasizing Hyatt's commitment to colleague well-being and career advancement.

Job Requirements

2+ years of progressive front office or rooms division leadership experience
experience working in a hotel environment
ability to interact with diverse individuals effectively
strong leadership and coaching skills
service-driven mindset
clear communication skills
organizational skills with attention to detail
ability to manage multiple priorities
high energy and adaptability
proficiency in microsoft office and hotel management systems
ability to work flexible schedule including evenings weekends and holidays

Job Qualifications

2+ years of progressive front office or rooms division leadership experience preferred
experience working in a hotel environment boutique or full-service preferred
demonstrated ability to interact effectively with individuals from diverse backgrounds and experiences
strong leadership skills with the ability to coach motivate and support a team in a fast-paced environment
service-driven mindset with the ability to handle guest concerns and deliver effective service recovery
clear and professional written and verbal communication skills
strong organizational and administrative skills with attention to detail
ability to manage multiple priorities and adapt to changing operational needs
high energy adaptability and a proactive solutions-focused approach
proficiency in microsoft office word excel and hotel systems such as opera or similar pms
ability to work a flexible schedule including evenings weekends and holidays

Job Duties

Lead day-to-day front office operations ensuring efficient service delivery and a consistent high-quality guest experience
supervise schedule and support front desk colleagues maintaining appropriate staffing levels and service coverage
create a welcoming personalized arrival and departure experience reflecting Hyatt’s service standards and Hyatt Centric personality
act as the primary escalation point for guest concerns ensuring timely and effective service recovery
maintain accurate room inventory using the property management system and collaborate with housekeeping on room readiness and turnover
ensure compliance with all front office procedures including cash handling audit controls and brand standards
monitor and respond to guest feedback identifying trends and implementing improvements