Front Office Manager - Ski Resort

Our client is a prestigious 4-star mountain resort that operates year-round, offering guests an exceptional blend of luxury accommodations, diverse dining concepts, wellness amenities, and a wide array of recreational activities. Nestled within a breathtaking alpine environment and conveniently located near a major urban center, this resort attracts a broad spectrum of travelers. These range from adventure seekers eager to explore the great outdoors to those seeking a serene and elevated escape from the everyday. The resort presents a dynamic atmosphere where natural beauty and high-end hospitality combine to create memorable guest experiences. This property is renowned for its full-service offerings and dedication to service excellence, making it a sought-after destination for visitors from around the globe.

The resort is currently seeking a Front Office Manager to lead its front desk team and oversee the entire guest arrival and departure experience. This role is a critically visible leadership position, tailored for a motivated and experienced professional who excels in a fast-paced, multifaceted resort environment. The Front Office Manager will play a pivotal role in shaping the guest experience by ensuring seamless operations and exceptional service at every front-of-house touchpoint. Key areas under this manager's oversight include the front desk, concierge services, bell services, and night audit. The ideal candidate will demonstrate not only operational expertise but also strong leadership qualities, balancing service excellence with financial and operational discipline. This leader will set the tone for the front office team, fostering a culture of accountability, professionalism, and customer-centric service.

In this role, the Front Office Manager will oversee day-to-day front office functions, leading and developing a diverse team to meet departmental and resort-wide goals. The manager will be hands-on, participating actively in daily operations by supporting Manager on Duty responsibilities, addressing guest concerns with urgency and care, and ensuring high standards of accuracy in guest billing and financial controls. Strategic focus will include managing labor costs and departmental expenses efficiently to maintain budgetary goals without compromising the quality of guest service.

This role is ideal for someone with a minimum of three years of leadership experience within hotel or resort operations, particularly within front office or rooms division capacities. The candidate should have a strong grasp of financial fundamentals such as budgeting, labor management, and profit and loss awareness. Familiarity with property management systems like Opera or similar platforms will be essential. Excellent organizational and communication skills are a must, as is flexibility to work evenings, weekends, and holidays, given the resort’s year-round operation and guest service demands.

The resort offers a competitive base salary starting around $75,000, complemented by access to employee housing at a modest cost, paid time off, extended health benefits, and a retirement savings program. Employees also enjoy resort-based perks, including access to recreational amenities and preferred rates across lodging, dining, and wellness services. This position represents a unique opportunity where lifestyle and career development intersect, allowing a passionate hospitality leader to thrive professionally while benefiting from an exceptional quality of life in a distinctive mountain setting.

If you are a confident, hands-on leader ready to drive team performance and take ownership of the guest experience in a vibrant resort environment, this role is an excellent fit. Becoming part of this resort’s management team means contributing to an operation that consistently delivers extraordinary experiences to its guests, day in and day out.