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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
base salary
Access to employee housing
Paid Time Off
Extended health benefits
Retirement savings program
Resort-based perks
Job Description
Our client is a prestigious 4-star mountain resort that operates year-round, offering guests an exceptional blend of luxury accommodations, diverse dining concepts, wellness amenities, and a wide array of recreational activities. Nestled within a breathtaking alpine environment and conveniently located near a major urban center, this resort attracts a broad spectrum of travelers. These range from adventure seekers eager to explore the great outdoors to those seeking a serene and elevated escape from the everyday. The resort presents a dynamic atmosphere where natural beauty and high-end hospitality combine to create memorable guest experiences. This property is renowned for its full-service... Show More
Job Requirements
- Minimum 3 years of leadership experience within hotel or resort operations ideally in a front office or rooms division capacity
- Strong understanding of financial fundamentals including budgeting labour management and P and L awareness
- A confident hands-on leader who can build strong teams and hold people accountable without losing the human side
- Experience with property management systems such as Opera or similar platforms
- Strong organizational and communication skills with the ability to manage multiple priorities in a fast-moving environment
- Flexibility to work evenings weekends and holidays as required in a resort setting
Job Qualifications
- Minimum 3 years of leadership experience within hotel or resort operations ideally in a front office or rooms division capacity
- Strong understanding of financial fundamentals including budgeting labour management and P and L awareness
- A confident hands-on leader who can build strong teams and hold people accountable without losing the human side
- Experience with property management systems such as Opera or similar platforms
- Strong organizational and communication skills with the ability to manage multiple priorities in a fast-moving environment
- Flexibility to work evenings weekends and holidays as required in a resort setting
Job Duties
- Oversee the day-to-day operation of the front office ensuring a seamless and consistent guest experience across all touchpoints
- Lead coach and develop a diverse front office team creating a culture grounded in accountability professionalism and service excellence
- Establish and execute departmental goals that support guest satisfaction team engagement and overall property performance
- Participate in Manager on Duty coverage supporting broader rooms division operations and maintaining a strong on-floor presence
- Ensure accuracy in guest billing resolve discrepancies and partner with finance to uphold internal controls and procedures
- Monitor labour scheduling and departmental expenses to drive efficiency while maintaining service standards
- Support the handling of VIP guests complex reservations and escalated service situations with confidence and urgency
- Lead recruitment onboarding and ongoing training to ensure consistency in service delivery and adherence to operating standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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