Job Overview
Benefits
bonus potential
FREE DOWNTOWN PARKING
benefits package
401(k) matching
Job Description
Our establishment is a prominent and well-respected hotel located in the heart of the downtown area, known for offering exceptional guest experiences and top-quality hospitality services. As a key player in the hospitality industry, we pride ourselves on maintaining a welcoming and professional environment for our guests and staff alike. We are driven by a commitment to excellence and consistently strive to provide personalized service that meets the highest standards of quality and guest satisfaction. Our team is composed of dedicated professionals who work collaboratively to ensure each guest's stay is comfortable, enjoyable, and memorable. With a focus on innovation within the hospitality sector, our hotel continues to grow and improve, making it an exciting place to work and advance your career.
Job Qualifications
- Previous experience in hospitality management
- Strong leadership and interpersonal skills
- Proficiency with front office software including MICROS system
- Excellent customer service and problem-solving abilities
- Ability to manage and train staff effectively
- Strong organizational and communication skills
- Ability to work under pressure and handle guest complaints professionally
Job Duties
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
- Resolve guest complaints, ensuring guest satisfaction in each interaction
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
Job Criteria
Experience
No experience required
Job Location
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