Front Office Manager-Salaried Exempt

The Lakefront Anchorage Hotel, formerly known as the Millennium Hotel, is a distinguished hospitality establishment located on the scenic shores of Lake Spenard in Anchorage, Alaska. Positioned just one mile from Anchorage International Airport and four miles from downtown Anchorage, the hotel serves as an ideal gateway for travelers eager to explore the natural wonders of Alaska. With 248 comfortable guest rooms and three exceptional food and beverage outlets, the Lakefront Anchorage Hotel embodies a harmonious blend of convenience, comfort, and authentic Alaskan charm. The hotel prides itself on delivering memorable experiences through impeccable service, quality accommodations, and a welcoming atmosphere that invites guests to unwind and enjoy their stay.

The Lakefront Anchorage Hotel is currently seeking a dedicated and experienced Front Office Manager for a salary-exempt position. This pivotal role is central to maintaining the high standards of guest service and operational efficiency at the hotel's front desk. The Front Office Manager will oversee all front desk activities, ensuring that guests receive exceptional customer service from check-in to checkout. This role involves managing and training the front desk team, resolving guest complaints promptly and professionally, and coordinating closely with other hotel departments to deliver a seamless guest experience.

The Front Office Manager is entrusted with the responsibility of enforcing hotel policies and procedures, scheduling staff shifts based on projected occupancy levels, and ensuring that all front office operations comply with the hotel's established service standards. The manager will also collaborate with the Director of Housekeeping to manage the rooms division's profitability, controlling costs through effective payroll and labor standards management. Key to success in this role is the ability to lead a motivated team, foster a positive work environment, and provide solutions-oriented responses to both guest and employee concerns.

This position requires at least two years of prior front desk experience, with preferred knowledge of Opera software. The ideal candidate will be proficient in Microsoft Word, Outlook, and Excel, and capable of handling physical aspects of the role, including lifting up to 20 pounds and standing or walking for extended periods. Strong communication skills, patience, tact, and diplomacy are essential traits for effectively interacting with guests and staff. The Front Office Manager must be professional in all interactions and committed to upholding the hotel’s reputation for excellence.

Joining the Lakefront Anchorage Hotel means becoming part of a team that values dedication and excellent service. The hotel offers a competitive benefits package, including medical, dental, and vision coverage, along with a 401(k) plan featuring employer contributions. The work environment is dynamic, ranging from relaxed periods to busy demand peaks, making this an ideal opportunity for professionals who thrive in varied settings and take pride in their contributions.