Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health benefits
financial security programs
Job Description
Parc 55 San Francisco - a Hilton Hotel is a premier boutique hotel located in an unbeatable spot just steps from Powell Street and the Westfield San Francisco Shopping Center. This 1024-room hotel offers guests an ideal blend of convenience and comfort, making it a top choice for travelers seeking to experience the vibrant city life of San Francisco while enjoying world-class hospitality. Known for its sleek design and excellent customer service, the hotel is part of the esteemed Hilton brand, which is globally recognized for its commitment to quality, innovation, and a welcoming environment.
The Hilton brand itself is synonymous with exceptional hospitality and has built a reputation for creating memorable guest experiences across the globe. As a Fortune’s World’s Best Workplaces honoree and a #1 Great Places to Work recipient, Hilton prides itself on cultivating a workplace culture that is supportive, inclusive, and rewarding for team members. Joining Hilton means becoming part of a global family dedicated not just to serving guests but also to investing in the growth and wellbeing of its employees with outstanding benefits and development opportunities.
In the role of Front Office Manager at Parc 55 San Francisco, you will take a leadership position in overseeing all front office operations, including guest service, registration, and room assignment. This role is pivotal in upholding Hilton’s high standards of hospitality and ensuring every guest encounter is warm, efficient, and memorable. As a Front Office Manager, your daily responsibilities include managing a large team in a busy 1024-room hotel, making prompt and effective decisions, and fostering a motivating team environment.
You will be the face of the hotel’s front office, responsible not only for operational excellence but also for driving guest satisfaction and revenue initiatives. Your leadership will guide your team in delivering outstanding service by resolving guest issues quickly and promoting up-selling to maximize room occupancy and hotel revenue. You will also provide continuous team training and updates to ensure your staff is knowledgeable about hotel amenities and local attractions, which enhances the guest experience.
The ideal candidate will have at least one year of experience managing front desk operations, preferably in a large hotel setting with over 400 rooms, and experience working within a unionized environment is highly advantageous. You must exhibit core Hilton values including integrity, leadership, teamwork, ownership, and a customer-focused mindset driven by urgency and attention to detail.
Hilton offers a comprehensive benefits package designed to support your professional growth and personal wellbeing. This includes travel discounts through the Go Hilton Travel program, employee stock purchase options, paid parental leave, mental health resources, and generous paid time off. These benefits are intended to help you thrive both inside and outside the workplace.
Joining Hilton means becoming part of a worldwide network of hospitality professionals dedicated to excellence and continuous improvement. The Front Office Manager position at Parc 55 San Francisco is an exciting opportunity to lead a dynamic team and contribute to the success of a top-tier hotel brand, all while advancing your career in one of the most iconic cities in the world.
The Hilton brand itself is synonymous with exceptional hospitality and has built a reputation for creating memorable guest experiences across the globe. As a Fortune’s World’s Best Workplaces honoree and a #1 Great Places to Work recipient, Hilton prides itself on cultivating a workplace culture that is supportive, inclusive, and rewarding for team members. Joining Hilton means becoming part of a global family dedicated not just to serving guests but also to investing in the growth and wellbeing of its employees with outstanding benefits and development opportunities.
In the role of Front Office Manager at Parc 55 San Francisco, you will take a leadership position in overseeing all front office operations, including guest service, registration, and room assignment. This role is pivotal in upholding Hilton’s high standards of hospitality and ensuring every guest encounter is warm, efficient, and memorable. As a Front Office Manager, your daily responsibilities include managing a large team in a busy 1024-room hotel, making prompt and effective decisions, and fostering a motivating team environment.
You will be the face of the hotel’s front office, responsible not only for operational excellence but also for driving guest satisfaction and revenue initiatives. Your leadership will guide your team in delivering outstanding service by resolving guest issues quickly and promoting up-selling to maximize room occupancy and hotel revenue. You will also provide continuous team training and updates to ensure your staff is knowledgeable about hotel amenities and local attractions, which enhances the guest experience.
The ideal candidate will have at least one year of experience managing front desk operations, preferably in a large hotel setting with over 400 rooms, and experience working within a unionized environment is highly advantageous. You must exhibit core Hilton values including integrity, leadership, teamwork, ownership, and a customer-focused mindset driven by urgency and attention to detail.
Hilton offers a comprehensive benefits package designed to support your professional growth and personal wellbeing. This includes travel discounts through the Go Hilton Travel program, employee stock purchase options, paid parental leave, mental health resources, and generous paid time off. These benefits are intended to help you thrive both inside and outside the workplace.
Joining Hilton means becoming part of a worldwide network of hospitality professionals dedicated to excellence and continuous improvement. The Front Office Manager position at Parc 55 San Francisco is an exciting opportunity to lead a dynamic team and contribute to the success of a top-tier hotel brand, all while advancing your career in one of the most iconic cities in the world.
Job Requirements
- Minimum one year of hotel front desk management experience
- Experience managing properties with 400 or more rooms highly preferred
- Prior union work experience preferred
- Ability to lead and motivate a team
- Strong problem-solving skills
- Excellent customer service orientation
- Availability to work flexible hours including weekends and holidays
- Proficiency with front office technology and management systems
Job Qualifications
- Minimum one year of hotel front desk management experience
- Experience managing 400+ room properties preferred
- Union experience preferred
- Strong leadership skills
- Excellent communication skills
- Ability to work in a fast-paced environment
- Knowledge of hotel management software and systems
- Commitment to high standards of guest service
Job Duties
- Manage daily front office operations including guest service, registration, room inventory, and adherence to policies and standards
- Monitor and elevate service by tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements
- Implement revenue initiatives by promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
- Facilitate team knowledge by providing regular updates and training on hotel offerings, services, and local attractions
- Delight guests by welcoming them, responding to inquiries, and resolving concerns promptly
- Inspire and develop the team by supervising front office staff, monitoring performance, providing coaching and fostering a positive work environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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