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Front Office Manager | Kimpton Hotel Palomar
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $34,900.00 - $61,200.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Kimpton Hotels & Restaurants is a pioneering hospitality company known for its heartfelt and human-centered approach to hotel experiences. Founded by Bill Kimpton in 1981 in San Francisco, the company rebelled against generic and impersonal hospitality standards by establishing a boutique hotel environment that fosters genuine connections and meaningful interactions. Kimpton’s culture is built on creativity, self-leadership, and empowerment, celebrating the diversity and unique personalities of its employees as core to delivering exceptional guest experiences. The company is committed to improving lives through its work environment, guest services, and community engagement, making every role meaningful and significant.
The Front O... Show More
The Front O... Show More
Job Requirements
- 2 years of management experience in hospitality or similar industry
- bachelor’s degree is preferred
- ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity
- ability to read, write, and verbally communicate effectively and professionally
- experience with opera and microsoft office suite is preferred
- flexible schedule, able to work evenings, weekends, and holidays when needed
Job Qualifications
- 2 years of management experience in hospitality or similar industry
- bachelor’s degree is preferred
- ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity
- ability to read, write, and verbally communicate effectively and professionally
- experience with opera and microsoft office suite is preferred
- flexible schedule, able to work evenings, weekends, and holidays when needed
Job Duties
- delete or add transactions that will assist in balancing revenues
- review front desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary
- assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures
- inspect all VIP arrival rooms
- attend monthly wine hour according to the schedule
- run and attend departmental training classes and seminars as needed
- supervise all duties performed by the front office team
- coach, and counsel employees when necessary, using the correct documentation and techniques
- make sure all employees are posted at their stations on time, and that they complete their essential duties before their departure
- schedule for all areas of operation in a timely manner
- assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found including night audit shifts
- meet or exceed levels of service required by the mystery shopper survey, as well as the guest comment card return ratios
- meet or come in under payroll and expense budgets
- accountable for the guest ledger and its daily maintenance
- ensure that all employees follow cash and credit handling procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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