Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Dental Insurance
Employee assistance program
employee discount
Health Insurance
Paid Time Off
Professional development assistance
Vision Insurance
Job Description
Home2 Suites by Hilton is a rapidly expanding hospitality brand known for its extended-stay hotels designed to provide guests with a comfortable and inspiring home-away-from-home experience. As part of Hilton Worldwide, one of the most prestigious and globally recognized hotel chains, Home2 Suites brings a fresh, contemporary approach to extended stay lodging with innovative amenities, sustainable design, and friendly service that anticipates guests' needs. The new Home2 Suites is set to open with a vibrant, modern facility tailored for travelers who seek both convenience and a welcoming atmosphere whether for business or leisure purposes. This is an excellent opportunity for professionals eager to be part of a dynamic hospitality environment with strong corporate support, progressive management practices, and a growing brand presence across multiple regions.
As the Front Office Manager at this exciting new Home2 Suites by Hilton location, you will play a pivotal role in the start-up phase and ongoing success of the property. This role requires someone with a strong hospitality management background and a passion for delivering exceptional guest service. You will be responsible for leading all front desk operations while cultivating a positive and productive work environment for your team. Your responsibilities will include managing guest check-in and check-out processes, ensuring the efficient operation of Hilton Digital Key services, and maintaining high standards of service delivery aligned with Hilton's renowned customer service excellence. Your leadership will be instrumental in fostering guest loyalty and satisfaction by overseeing the training and development of your staff to meet and exceed brand standards.
This position demands strong organizational skills, financial acumen, and the ability to resolve guest concerns amicably and promptly. You will oversee financial reconciliation, nightly audits, billing, and cash handling to maintain the integrity of the hotel's operations. Additionally, you will collaborate closely with other departments such as Housekeeping and Maintenance to ensure seamless room transitions and to uphold overall hotel functionality. As a brand ambassador, you will encourage Hilton Honors enrollment and drive initiatives that enhance guest retention and positive online reviews. Your efforts will directly impact the hotel's reputation and performance, making this an exciting leadership opportunity for those committed to excellence in hospitality management. This is an in-person role offering a competitive salary and the chance to grow within the Hilton family while shaping the future of a brand-new hotel property.
As the Front Office Manager at this exciting new Home2 Suites by Hilton location, you will play a pivotal role in the start-up phase and ongoing success of the property. This role requires someone with a strong hospitality management background and a passion for delivering exceptional guest service. You will be responsible for leading all front desk operations while cultivating a positive and productive work environment for your team. Your responsibilities will include managing guest check-in and check-out processes, ensuring the efficient operation of Hilton Digital Key services, and maintaining high standards of service delivery aligned with Hilton's renowned customer service excellence. Your leadership will be instrumental in fostering guest loyalty and satisfaction by overseeing the training and development of your staff to meet and exceed brand standards.
This position demands strong organizational skills, financial acumen, and the ability to resolve guest concerns amicably and promptly. You will oversee financial reconciliation, nightly audits, billing, and cash handling to maintain the integrity of the hotel's operations. Additionally, you will collaborate closely with other departments such as Housekeeping and Maintenance to ensure seamless room transitions and to uphold overall hotel functionality. As a brand ambassador, you will encourage Hilton Honors enrollment and drive initiatives that enhance guest retention and positive online reviews. Your efforts will directly impact the hotel's reputation and performance, making this an exciting leadership opportunity for those committed to excellence in hospitality management. This is an in-person role offering a competitive salary and the chance to grow within the Hilton family while shaping the future of a brand-new hotel property.
Job Requirements
- Minimum of 2 years of experience in hospitality management
- Proficiency with Hilton hotel software
- Strong customer service skills
- Leadership experience in managing hospitality teams
- Ability to resolve conflicts effectively
- Excellent communication skills
- Organizational and multitasking abilities
Job Qualifications
- Minimum of 2 years of proven experience in hospitality management or hotel supervisory roles, ideally within the Hilton brand family
- Deep familiarity with Hilton hotel software, specifically Hilton PEP
- Exceptional interpersonal skills with a proven track record of handling diverse guest needs in a friendly, extended-stay environment
- Demonstrated capability to recruit, train, motivate, and manage a diverse team of hospitality professionals
- Strong conflict resolution skills with the ability to handle guest billing, booking modifications, or complaints calmly under pressure
- Superb verbal and written communication skills
- bilingual or multilingual abilities are highly desirable to serve an international clientele
- Excellent multi-tasking and time management capabilities with strong attention to administrative details
Job Duties
- Lead, schedule, and supervise the front desk team to deliver outstanding guest services with enthusiasm, warmth, and professionalism
- Oversee guest check-in, check-out, and Hilton Digital Key procedures, ensuring accuracy and efficiency
- Train staff to deliver specialized service to Hilton Honors members and proactively resolve guest challenges to maximize property Quality Assurance scores
- Manage multi-line phone systems and handle guest inquiries regarding extended-stay amenities, local directions, and booking channels
- Coordinate nightly audit processes, manage property billing, balance cash drawers, and ensure strict financial reconciliation
- Develop and implement standard operating procedures for front office functions aligned with Hilton corporate guidelines
- Maintain high standards of guest satisfaction by addressing concerns promptly and utilizing service recovery logs to proactively enhance the extended-stay experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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