Front Office Manager, Juniper Springs Resort

Bakersfield, CA, USA|

Job Overview

Compensation

Salary

Range $70,304.00 - $73,732.50

Benefits

Ski passes for dependents

Free skiing at all Alterra Resorts

Ski and snowboarding lessons discounts

Equipment rental discount

Friends and family vouchers

Retail and food discount

401K with company match

Job Description

Mammoth Mountain is a renowned mountain resort located in Mammoth Lakes, California. It is widely recognized for its breathtaking scenery, world-class skiing, and year-round outdoor recreational opportunities. The resort is part of the Alterra Mountain Company network, which connects guests and employees to a larger community of top-tier resorts, offering access to unparalleled skiing and adventure experiences. Mammoth Mountain takes pride in offering not only exceptional services to its visitors but also a positive and rewarding work environment for its employees. The resort's commitment to inclusivity and equal opportunity employment reflects its strong community and hospitality values. With a strong emphasis on work-life balance, Mammoth Mountain provides a unique opportunity for individuals who are passionate about outdoor adventure and hospitality to forge a fulfilling career while enjoying the natural beauty that surrounds them.

This role is a full-time, year-round position with a competitive salary range of $70,304 to $73,732.50 per year. The position offers an exceptional package of benefits, including free skiing at all Alterra Resorts for employees and their dependents, discounts on ski and snowboarding lessons, equipment rentals, retail and food services, and a 401k plan with company match. This illustrates the company’s dedication to rewarding its staff with both financial and experiential benefits, fostering employee satisfaction and retention.

The position oversees and manages the daily operations of the Front Office at the resort, including the Front Desk, Bell, Concierge, and Shuttle services. The role is central to ensuring excellent guest experiences and efficient department performance, encompassing financial oversight, employee management, and service quality. Working in this capacity requires strong leadership, communication, and organizational skills, as well as the ability to operate effectively under pressure while maintaining high standards of hospitality. This role is ideal for experienced hospitality supervisors seeking to advance their careers in the unique setting of a mountain resort, where they can integrate their management skills with a passion for outdoor adventure and guest service excellence. The successful candidate will have the opportunity to contribute meaningfully to the guest experience and overall success of Mammoth Mountain, enhancing its reputation as a top destination resort.

Job Requirements

Four-year college degree preferred
Minimum of 2 years hospitality supervisory experience required
Management experience in the hotel industry preferred
Experience in a mountain and/or destination resort hotel preferred
Strong written and verbal skills required
Strong working knowledge of business software with emphasis on MS Excel, Word, Power Point, and Visual One
Strong work ethic
Ability to effectively communicate to guests, employees, and management
Ability to perform under pressure and with deadlines
Ability to solve problems using common sense and hotel policy

Job Qualifications

Four-year college degree preferred
Minimum of 2 years hospitality supervisory experience required
Management experience in the hotel industry preferred
Experience in a mountain and/or destination resort hotel preferred
Strong written and verbal communication skills
Proficiency with MS Excel, Word, Power Point, and Visual One
Strong work ethic
Ability to communicate effectively with guests, employees, and management
Ability to perform under pressure and meet deadlines
Problem-solving skills using common sense and hotel policy

Job Duties

Oversees and manages the daily operation of the Front Office including Front Desk, Bell, Concierge, and Shuttle
Responsible for financial, employee, and guest service goals of the department
Leads department teams to ensure excellent guest satisfaction
Manages scheduling and staff development
Coordinates communication between departments
Implements and enforces company policies and procedures
Resolves guest complaints and issues promptly