Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible working hours
Job Description
Our esteemed hotel is a renowned establishment in the hospitality industry, dedicated to providing exceptional guest experiences by maintaining high standards of service and comfort. As part of a larger brand known for quality and guest satisfaction, we take pride in our commitment to hospitality excellence and the professional development of our team members. This role is vital to the success of our front office operations, ensuring smooth daily functioning and an outstanding environment for both guests and staff.
We are seeking a proactive and experienced Front Office Manager who will be responsible for overseeing the daily operations of the front desk and related services. This leader will manage a team including front desk agents, night auditors, valet staff, and others associated with guest services. The Front Office Manager's role extends beyond routine oversight, encompassing training staff on hotel policies, brand standards, use of the property management system, and job safety procedures. This person will play a critical role in supporting front office associates through performance evaluations, coaching, and fostering a positive work environment.
This position requires excellent communication skills and the ability to coordinate seamlessly with other hotel departments such as housekeeping, engineering, and food and beverage, ensuring that all guest needs and requests are addressed promptly and effectively. The Front Office Manager also ensures that the front office team remains attentive, courteous, and helpful at all times, enhancing the overall guest experience.
The ideal candidate will be highly organized, detail-oriented, and capable of handling multiple priorities. Responsibilities include scheduling and supervising workloads, resolving guest concerns, managing budgetary considerations for the front office, and preparing daily reports to help guide operational decisions. The role also involves acting as the Manager on Duty when required, providing leadership and support across hotel departments.
A critical aspect of this position lies in analyzing guest feedback and reviews to continuously improve service quality and providing timely feedback to employees. The Front Office Manager will also assist in the recruitment and onboarding of new team members, further strengthening the front office team’s capabilities. This is a full-time position offering competitive compensation aligned with industry standards and opportunities for career advancement within the hospitality sector.
This role is essential within our hospitality management team and offers the chance to contribute meaningfully to guest satisfaction and staff development. If you are a motivated leader with a passion for hospitality operations and team management, this opportunity offers a dynamic and rewarding career path.
We are seeking a proactive and experienced Front Office Manager who will be responsible for overseeing the daily operations of the front desk and related services. This leader will manage a team including front desk agents, night auditors, valet staff, and others associated with guest services. The Front Office Manager's role extends beyond routine oversight, encompassing training staff on hotel policies, brand standards, use of the property management system, and job safety procedures. This person will play a critical role in supporting front office associates through performance evaluations, coaching, and fostering a positive work environment.
This position requires excellent communication skills and the ability to coordinate seamlessly with other hotel departments such as housekeeping, engineering, and food and beverage, ensuring that all guest needs and requests are addressed promptly and effectively. The Front Office Manager also ensures that the front office team remains attentive, courteous, and helpful at all times, enhancing the overall guest experience.
The ideal candidate will be highly organized, detail-oriented, and capable of handling multiple priorities. Responsibilities include scheduling and supervising workloads, resolving guest concerns, managing budgetary considerations for the front office, and preparing daily reports to help guide operational decisions. The role also involves acting as the Manager on Duty when required, providing leadership and support across hotel departments.
A critical aspect of this position lies in analyzing guest feedback and reviews to continuously improve service quality and providing timely feedback to employees. The Front Office Manager will also assist in the recruitment and onboarding of new team members, further strengthening the front office team’s capabilities. This is a full-time position offering competitive compensation aligned with industry standards and opportunities for career advancement within the hospitality sector.
This role is essential within our hospitality management team and offers the chance to contribute meaningfully to guest satisfaction and staff development. If you are a motivated leader with a passion for hospitality operations and team management, this opportunity offers a dynamic and rewarding career path.
Job Requirements
- High school diploma or equivalent
- Experience in front office or hospitality management
- Effective communication skills
- Ability to train and supervise staff
- Knowledge of hotel property management systems
- Problem-solving skills
- Ability to work flexible hours
- Strong organizational skills
Job Qualifications
- High school diploma or equivalent
- Prior experience in front office management or supervisory role in hospitality
- Strong knowledge of property management systems
- Excellent communication and interpersonal skills
- Ability to lead and motivate a team
- Understanding of hotel operations and guest service procedures
- Ability to handle guest complaints effectively
- Proficiency in basic computer applications
Job Duties
- Schedules and supervises workload during shifts of front office associates
- Trains new employees
- Evaluates the job performance of each front office associates and provides coaching when necessary
- Maintains positive working relationships and communicates with all departments
- Collaborates with housekeeping to ensure that accurate room status information is maintained and properly communicated
- Resolve guest concerns quickly, efficiently, and courteously
- Updates group information
- Maintains, monitors, and prepares group requirements
- Relays information to appropriate individuals and departments
- Works within the allocated budget for the front office
- Conducts regularly scheduled meetings of front office team members
- Prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed
- Ensure implementation and compliance of all company policies and brand standards
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
- Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees
- Act as the Manager on Duty, provide guidance and support to all departments in the hotel when required
- Maybe required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering
- Perform other duties as requested by management
- May be asked to assist in the selection process for new team members
- May complete weekly schedules and coordinate absence coverage for front office team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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