Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $85,000.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
healthcare
Paid Time Off
Employee lodging discounts
Medical
Dental
Vision
401k
Job Description
A prestigious high-end hospitality group is seeking an experienced Hotel Front Office Manager to lead the guest services operations at its flagship hotel located in Los Angeles, California. This establishment is well-renowned for catering to a diverse clientele which includes business travelers, entertainment industry professionals, and international guests. With a reputation for excellence and luxurious services, this hotel is gearing up for a surge in demand due to some of the most anticipated global events, such as the 2026 FIFA World Cup and the 2028 Olympics. The company prides itself on delivering exceptional guest experiences and upholding the highest standards... Show More
Job Requirements
- 2+ years of hotel front desk or front office management experience
- Proficiency in property management systems (Opera, OnQ, or similar)
- Excellent interpersonal, conflict resolution, and organizational skills
- Ability to lead teams in high-traffic and high-pressure environments
- Flexible availability including weekends, holidays, and peak seasons
Job Qualifications
- 2+ years of hotel front desk or front office management experience
- Proficiency in property management systems (Opera, OnQ, or similar)
- Excellent interpersonal, conflict resolution, and organizational skills
- Ability to lead teams in high-traffic and high-pressure environments
- Flexible availability including weekends, holidays, and peak seasons
Job Duties
- Manage all aspects of front office operations including check-in, check-out, and guest inquiries
- Train, schedule, and mentor front desk agents, night auditors, and concierge team
- Ensure consistent delivery of high-quality service and guest satisfaction metrics
- Handle escalated guest issues with professionalism and poise
- Oversee billing accuracy, cash handling, and room inventory via PMS
- Collaborate with other departments to deliver coordinated, guest-first experiences
- Report key metrics, resolve staffing challenges, and implement improvement strategies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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