Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $85,000.00
Benefits
Healthcare coverage
Paid Time Off
Employee lodging discounts
Career advancement opportunities
competitive compensation
Dental Insurance
Vision Insurance
Job Description
A prestigious and high-end hospitality group headquartered in Los Angeles is seeking a skilled and dynamic Hotel Front Office Manager to oversee guest services operations at their flagship hotel located in the heart of Los Angeles, CA. This company is recognized for its commitment to providing exceptional hospitality experiences to a diverse clientele that includes business travelers, entertainment industry professionals, and international guests. With a strong reputation for quality service and attention to detail, the group is poised for significant growth aligned with upcoming global events such as the 2026 FIFA World Cup and the 2028 Summer Olympics, which will... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years experience in hotel front desk or front office management
- Proficiency with property management systems such as Opera or OnQ
- Strong communication and interpersonal skills
- Proven leadership ability in managing teams
- Availability to work weekends, holidays, and during peak seasons
- Ability to handle multiple tasks under pressure
Job Qualifications
- 2+ years of hotel front desk or front office management experience
- Proficiency in property management systems (Opera, OnQ, or similar)
- Excellent interpersonal, conflict resolution, and organizational skills
- Ability to lead teams in high-traffic and high-pressure environments
- Flexible availability including weekends, holidays, and peak seasons
Job Duties
- Manage all aspects of front office operations including check-in, check-out, and guest inquiries
- Train, schedule, and mentor front desk agents, night auditors, and concierge team
- Ensure consistent delivery of high-quality service and guest satisfaction metrics
- Handle escalated guest issues with professionalism and poise
- Oversee billing accuracy, cash handling, and room inventory via PMS
- Collaborate with other departments to deliver coordinated, guest-first experiences
- Report key metrics, resolve staffing challenges, and implement improvement strategies
Job Location
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