Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,300.00 - $69,000.00
Benefits
Full healthcare
Paid Time Off
Employee lodging discounts
Strong advancement potential
Vibrant diverse work environment
competitive compensation
Medical, dental, vision, 401k, PTO/holidays
Job Description
We are a prestigious high-end hospitality group managing a flagship hotel located in the vibrant city of Los Angeles, California. This establishment caters to a diverse clientele that includes business travelers, entertainment industry professionals, and international visitors. Known for its exceptional service and prime location, the hotel is a cornerstone of luxury accommodations in one of the most dynamic travel and tourism markets in the United States. With anticipation of high-profile global events such as the 2026 FIFA World Cup and the 2028 Summer Olympics, this property is set to experience a surge in guest volume, making it an exciting... Show More
Job Requirements
- 2+ years of hotel front desk or front office management experience
- Proficiency in property management systems (Opera, OnQ, or similar)
- Excellent interpersonal, conflict resolution, and organizational skills
- Ability to lead teams in high-traffic and high-pressure environments
- Flexible availability including weekends, holidays, and peak seasons
Job Qualifications
- 2+ years of hotel front desk or front office management experience
- Proficiency in property management systems (Opera, OnQ, or similar)
- Excellent interpersonal, conflict resolution, and organizational skills
- Ability to lead teams in high-traffic and high-pressure environments
- Flexible availability including weekends, holidays, and peak seasons
Job Duties
- Manage all aspects of front office operations including check-in, check-out, and guest inquiries
- Train, schedule, and mentor front desk agents, night auditors, and concierge team
- Ensure consistent delivery of high-quality service and guest satisfaction metrics
- Handle escalated guest issues with professionalism and poise
- Oversee billing accuracy, cash handling, and room inventory via PMS
- Collaborate with other departments to deliver coordinated, guest-first experiences
- Report key metrics, resolve staffing challenges, and implement improvement strategies
Job Location
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