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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $68,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Training and development programs
Career advancement opportunities
Job Description
Hilton San Diego Bayfront is the signature Southern California resort located just above the San Diego Bay, mere steps from the vibrant Gaslamp Quarter and Petco Park. This stunning 1,100-room property offers guests an exceptional experience through its world-class accommodations, breathtaking views, and proximity to downtown San Diego’s most iconic attractions. As part of the globally renowned Hilton brand, Hilton San Diego Bayfront embodies a commitment to innovation, quality, and lasting hospitality traditions that have set the standard for the industry since 1919.
Hilton, as a global hospitality leader, serves millions of business and leisure travelers across various market ... Show More
Hilton, as a global hospitality leader, serves millions of business and leisure travelers across various market ... Show More
Job Requirements
- Minimum of high school diploma or equivalent
- two years of supervisory experience in hospitality
- experience with front office operations in a large hotel
- strong interpersonal and organizational skills
- ability to work flexible hours
- effective communication skills
- proficiency in relevant hotel software
- commitment to Hilton's values and standards
Job Qualifications
- At least two years of supervisory experience
- experience working in a large hotel
- strong leadership and communication skills
- knowledge of hotel front office operations
- ability to manage team performance
- customer service orientation
- proficiency with hotel management systems
- ability to handle guest concerns effectively
- knowledge of local area and events
Job Duties
- Manage all Front Office operations including guest service and registration
- monitor and develop team member performance including supervision, scheduling, counseling, evaluations, recognition
- monitor and assess service and satisfaction trends and make improvements
- ensure compliance with company standards
- meet and greet guests and respond to inquiries and resolve concerns
- initiate and implement up-selling techniques
- ensure team members have current knowledge of hotel products, services, facilities, events, pricing, policies, and local area
- complete audit procedures as needed
- recruit, interview, and train team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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