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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $68,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Hilton San Diego Bayfront, a landmark resort rising above the stunning San Diego Bay and just moments away from the vibrant Gaslamp Quarter and Petco Park, is a premier destination for hospitality excellence. This expansive property boasts 1,100 rooms and serves as a signature Southern California resort that draws travelers from around the globe. Known for its exceptional guest service, luxurious accommodations, and its prime location, Hilton San Diego Bayfront combines modern amenities with the warm, welcoming spirit of Southern California. The resort’s dedication to quality and service has established it as a leader in the hospitality industry, embodying the... Show More
Job Requirements
- At least two years of supervisory experience
- Experience in a large hotel
- Strong leadership skills
- Excellent communication abilities
- Knowledge of hotel management systems
- Ability to resolve guest concerns
- Ability to manage budgets and forecasts
- High school diploma or equivalent
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- At least two years of supervisory experience in a hotel environment
- Experience working in a large hotel preferred
- Strong leadership and team management skills
- Excellent customer service and communication abilities
- Knowledge of hotel management systems and front office operations
- Ability to handle guest inquiries and resolve conflicts effectively
- Basic budgeting and forecasting skills
- Familiarity with hospitality industry standards and compliance
- Proven ability to develop and motivate staff
- High school diploma or equivalent required, further education in hospitality management is a plus
Job Duties
- Manage all front office operations including guest service and registration (check-in/check-out)
- Oversee room inventory and availability management
- Maintain guest service standards and implement service initiatives
- Control product quality, cost, and overall profitability
- Lead marketing initiatives related to front office
- Manage systems use, budgeting and forecasting
- Recruit, interview, train and develop team members
- Monitor and assess service and satisfaction trends and address issues
- Ensure compliance with company standards
- Meet and greet guests and respond to inquiries, requests and issues promptly
- Implement up-selling techniques to promote hotel services and maximize revenue
- Conduct audit procedures as needed
- Provide supervision, scheduling, counseling, evaluations, recognition and rewards for team performance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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