Front Office Manager - Hilton OnQ Experience Preferred

Omaha, NE, USA|

Job Overview

Compensation

Hourly

Range $18.25 - $27.50

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Job Description

The hiring establishment is a well-regarded hotel that is committed to delivering exceptional service and unforgettable guest experiences. This hotel prides itself on maintaining strong guest relations and ensuring an environment where guests feel welcomed and valued from the moment they enter the premises until their departure. The hotel operates with a dedicated team of professionals who prioritize hospitality, professionalism, and efficient service to create a memorable stay for every visitor. Known for its attention to detail and quality of service, the hotel seeks to uphold its reputation by continuously improving guest interactions and incorporating advanced systems for front office management.

This role is for the position of Front Office Manager, a critical and dynamic role within the hotel’s operational team. As a Front Office Manager, you will oversee the smooth functioning of the front desk and guest services, ensuring that every guest receives prompt and courteous attention. Your responsibilities will include managing a team of front office associates such as front desk agents, supervisors, concierge staff, bell staff, and PBX operators. This involves recruiting, training, scheduling, and supervising staff to maintain proper staffing levels and high service standards. You will also be responsible for handling guest complaints with professionalism and tact, ensuring their concerns are resolved to their satisfaction. Proficiency in managing front office software systems, specifically the MICROS system, is essential to accurately process daily transactions and other administrative duties.

The role demands a high work ethic, self-initiative, independent judgment, and the ability to maintain focus and complete assignments efficiently despite potential interruptions. Flexibility in scheduling is required to accommodate the changing business needs of the hotel. This position suits individuals who thrive while working as part of a cohesive team dedicated to providing exceptional guest experiences. If you are someone passionate about hospitality, adept in staff management, and committed to guest satisfaction, this role offers an excellent opportunity to contribute to a prestigious hotel and advance your career in hotel management.

Job Requirements

High school diploma or equivalent
Previous experience in hotel front office or guest services management
Strong leadership and team management skills
Proficiency in front office management software such as MICROS
Excellent communication and interpersonal skills
Ability to handle guest complaints professionally
Flexible schedule adaptability

Job Qualifications

High school diploma or equivalent
Previous experience in hotel front office or guest services management
Strong leadership and team management skills
Proficiency in front office management software such as MICROS
Excellent communication and interpersonal skills
Ability to handle guest complaints professionally
Flexible schedule adaptability

Job Duties

Anticipate guest needs and respond promptly while maintaining positive guest relations
Greet and communicate cordially with guests, managing efficient check-in and check-out processes
Ensure proper staffing levels by interviewing, hiring, supervising, training, and scheduling front office staff including front desk agents, supervisors, bell staff, concierge, and PBX operators
Resolve guest complaints with effective problem-solving to ensure guest satisfaction
Accurately manage and operate the MICROS system for all front office transactions