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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Hilton Des Moines Downtown is a prominent full-service hotel located adjacent to the Iowa Event Center. With 330 well-appointed rooms, the hotel offers extensive accommodation options suitable for business travelers, tourists, and event attendees. The property boasts over 14,000 square feet of flexible event space, making it a key venue for conferences, meetings, and celebrations in the area. Guests at Hilton Des Moines Downtown enjoy various amenities including a refreshing pool, a fully equipped fitness center, the vibrant Lobby Bar, and the in-house restaurant, Park St. Kitchen, which provides a diverse culinary experience. The hotel is part of the Hilton... Show More
Job Requirements
- High school graduate or equivalent
- Minimum two years of prior front desk supervisory experience
- Experience in full service hotel preferred
- Ability to obtain government required licenses or certification
- Strong leadership and communication skills
- Proficiency with hotel management systems
- Ability to work flexible hours including weekends and holidays
Job Qualifications
- High school graduate or equivalent
- Four year college degree preferred
- Two years combined prior front desk supervisory experience required
- Experience in full service hotel preferred
- Hilton OnQ certification preferred
- CPR certification and/or First Aid training preferred
- Ability to obtain required government licenses or certificates
Job Duties
- Manage all front office operations including guest service and registration, room inventory and availability, cost control, marketing initiatives, budgeting and forecasting, policy implementation and enforcement, and meeting facilitation
- Monitor and develop team member performance through supervision, scheduling, evaluations, and recognition
- Assess service and satisfaction trends and implement improvements
- Ensure compliance with company standards
- Greet guests and respond to inquiries, requests, and issues efficiently and politely
- Implement up-selling techniques to maximize room occupancy and revenue
- Recruit, interview, and train team members
- Complete audit procedures as required
- Ensure team members have current knowledge of hotel products, services, events, pricing, and local area information
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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