Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Hilton Des Moines Downtown is a prominent full-service hotel located adjacent to the Iowa Event Center. With 330 well-appointed rooms, the hotel offers extensive accommodation options suitable for business travelers, tourists, and event attendees. The property boasts over 14,000 square feet of flexible event space, making it a key venue for conferences, meetings, and celebrations in the area. Guests at Hilton Des Moines Downtown enjoy various amenities including a refreshing pool, a fully equipped fitness center, the vibrant Lobby Bar, and the in-house restaurant, Park St. Kitchen, which provides a diverse culinary experience. The hotel is part of the Hilton global brand, which was founded in 1919 and is renowned worldwide for leadership in the hospitality industry, exceptional guest service, and innovative practices. Hilton's commitment to quality and guest satisfaction has made it a trusted name for travelers seeking superior accommodations and memorable experiences.
The Front Office Manager role at Hilton Des Moines Downtown is a key management position responsible for overseeing and directing all aspects of the front desk operations. This role is crucial in ensuring guests receive outstanding service from check-in to check-out, managing room inventory efficiently, and upholding the hotel’s service standards. The Front Office Manager leads a team focused on delivering excellence in guest interaction, while also managing operational costs, marketing initiatives, and departmental budgeting. Responsibilities include supervising front desk staff, scheduling shifts, conducting performance evaluations, and fostering a motivated team environment through recognition and constructive feedback.
This position also involves actively engaging with guests to address inquiries, resolve any concerns promptly, and promote hotel services and facilities to maximize occupancy and revenue. The role requires a hands-on approach to monitoring guest satisfaction trends and implementing continuous improvement strategies. Compliance with Hilton's global standards and policies is essential, along with participation in departmental meetings and strategic planning sessions. The ideal candidate is someone who embodies Hilton’s values of hospitality, integrity, leadership, teamwork, ownership, and urgency, ensuring every guest leaves with a positive impression.
The Front Office Manager is expected to have a minimum of two years of combined supervisory experience in front desk operations, preferably within a full-service hotel environment. While a high school diploma or equivalent is required, a four-year college degree is preferred. Additional certifications such as CPR or First Aid and Hilton OnQ system certification are advantageous. This role offers an excellent opportunity to join a globally respected hospitality company and make a meaningful impact in one of its key properties. Working at Hilton means contributing to a tradition of exceptional service and being part of a team that values quality, productivity, dependability, customer focus, and adaptability. The position not only provides a platform for professional growth but also the satisfaction of helping create memorable experiences for every guest who walks through the doors of Hilton Des Moines Downtown.
The Front Office Manager role at Hilton Des Moines Downtown is a key management position responsible for overseeing and directing all aspects of the front desk operations. This role is crucial in ensuring guests receive outstanding service from check-in to check-out, managing room inventory efficiently, and upholding the hotel’s service standards. The Front Office Manager leads a team focused on delivering excellence in guest interaction, while also managing operational costs, marketing initiatives, and departmental budgeting. Responsibilities include supervising front desk staff, scheduling shifts, conducting performance evaluations, and fostering a motivated team environment through recognition and constructive feedback.
This position also involves actively engaging with guests to address inquiries, resolve any concerns promptly, and promote hotel services and facilities to maximize occupancy and revenue. The role requires a hands-on approach to monitoring guest satisfaction trends and implementing continuous improvement strategies. Compliance with Hilton's global standards and policies is essential, along with participation in departmental meetings and strategic planning sessions. The ideal candidate is someone who embodies Hilton’s values of hospitality, integrity, leadership, teamwork, ownership, and urgency, ensuring every guest leaves with a positive impression.
The Front Office Manager is expected to have a minimum of two years of combined supervisory experience in front desk operations, preferably within a full-service hotel environment. While a high school diploma or equivalent is required, a four-year college degree is preferred. Additional certifications such as CPR or First Aid and Hilton OnQ system certification are advantageous. This role offers an excellent opportunity to join a globally respected hospitality company and make a meaningful impact in one of its key properties. Working at Hilton means contributing to a tradition of exceptional service and being part of a team that values quality, productivity, dependability, customer focus, and adaptability. The position not only provides a platform for professional growth but also the satisfaction of helping create memorable experiences for every guest who walks through the doors of Hilton Des Moines Downtown.
Job Requirements
- High school graduate or equivalent
- Minimum two years of prior front desk supervisory experience
- Experience in full service hotel preferred
- Ability to obtain government required licenses or certification
- Strong leadership and communication skills
- Proficiency with hotel management systems
- Ability to work flexible hours including weekends and holidays
Job Qualifications
- High school graduate or equivalent
- Four year college degree preferred
- Two years combined prior front desk supervisory experience required
- Experience in full service hotel preferred
- Hilton OnQ certification preferred
- CPR certification and/or First Aid training preferred
- Ability to obtain required government licenses or certificates
Job Duties
- Manage all front office operations including guest service and registration, room inventory and availability, cost control, marketing initiatives, budgeting and forecasting, policy implementation and enforcement, and meeting facilitation
- Monitor and develop team member performance through supervision, scheduling, evaluations, and recognition
- Assess service and satisfaction trends and implement improvements
- Ensure compliance with company standards
- Greet guests and respond to inquiries, requests, and issues efficiently and politely
- Implement up-selling techniques to maximize room occupancy and revenue
- Recruit, interview, and train team members
- Complete audit procedures as required
- Ensure team members have current knowledge of hotel products, services, events, pricing, and local area information
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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