Front Office Manager - Hilton Anaheim

Hilton Anaheim is a newly renovated hotel boasting 1,574 rooms, ideally located in the heart of California's renowned Orange County, adjacent to the Anaheim Convention Center and just steps away from the iconic Disneyland Resort. As part of the globally respected Hilton brand, the hotel delivers world-class hospitality and exceptional guest experiences. Hilton is a global leader in the hospitality industry, having welcomed over 3 billion guests worldwide, with a mission to fill the earth with the light and warmth of hospitality. Known for its award-winning workplace culture, Hilton has been repeatedly recognized on the World’s Best Workplaces list by Great Place to Work and Fortune. Working at Hilton means being part of a company that values integrity, leadership, teamwork, ownership, and urgency — qualities that define success in their unique environment.

The role of Front Office Manager at Hilton Anaheim is pivotal in ensuring that the hotel's front office operations run smoothly and efficiently while delivering memorable and warm experiences to every guest. This full-time position offers an annual salary ranging from $80,000 to $82,000 and focuses on overseeing daily front office activities such as guest services, registration, room inventory management, and strict adherence to Hilton’s policies and standards. A key component of this role is to monitor and continuously elevate guest service levels by addressing issues promptly and leading the team in implementing service improvements. The manager also plays a crucial part in revenue growth by promoting hotel services and executing strategic up-selling tactics to maximize room occupancy.

In addition to managing operations, the Front Office Manager is responsible for facilitating regular training and providing updates to ensure the front office team is well-versed in hotel offerings, local attractions, and service excellence standards. This position also involves direct interaction with guests, responding to inquiries, resolving concerns swiftly, and fostering a welcoming atmosphere. Leadership and team development are core to the role, requiring the manager to supervise front office team members, monitor their performance, provide coaching, and cultivate a positive, productive work environment.

Candidates ideally have at least two years of experience in full-service front office management, proficiency with the On-Q hotel management system, and experience handling properties with over 300 rooms. Experience working in unionized hotel environments is highly preferred. The role demands a passionate commitment to the core values of hospitality, integrity, leadership, teamwork, ownership, and a focus on making an immediate impact with discipline and urgency.

Joining Hilton Anaheim means benefiting from an extensive package of perks and benefits designed to support employees personally and professionally. These include incredibly discounted travel opportunities through the Go Hilton program with rates as low as $40 per night, an employee stock purchase program offering shares at a 15% discount to help build financial futures, paid parental leave for eligible team members including partners and adoptive parents, and personalized caregiving support via concierge services. Hilton also provides crisis concierge assistance, mental health resources including free counseling through an Employee Assistance Program, generous paid time off to recharge, comprehensive health and welfare benefits covering medical, dental, and vision care, plus financial security programs such as retirement plans.

By joining Hilton Anaheim, team members become part of a supportive, award-winning workplace culture committed to employee development and success. Hilton offers unmatched career growth opportunities, a vibrant work environment, and the chance to contribute to a hotel that sets new hospitality standards while making every guest stay magical. Whether you are beginning your career or looking to advance in hospitality management, Hilton Anaheim provides a dynamic and rewarding environment where your contributions will be valued and your professional journey supported every step of the way.