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Front Office Manager - Hampton Inn Newark Airport Elizabeth
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Professional Development
Job Description
Hampton Inn and Suites Newark Airport Elizabeth is a renowned hotel that prides itself on delivering exceptional hospitality services to travelers visiting the Newark Airport area. As part of the Hilton brand family, this establishment upholds high standards of comfort, convenience, and customer satisfaction, making it a preferred choice for both business and leisure travelers. The hotel offers a variety of amenities aimed at enhancing the guest experience, such as comfortable rooms, modern facilities, and attentive staff committed to maintaining the brand's reputation for operational excellence and guest-centric service.
The role of Front Office Manager at Hampton Inn and ... Show More
The role of Front Office Manager at Hampton Inn and ... Show More
Job Requirements
- High school diploma or equivalent required
- Minimum of 3 years of experience in front office operations in a hotel environment
- Proven experience in a supervisory or management role
- Strong knowledge of front office management principles and practices
- Excellent customer service and guest relations skills
- Proficiency in hotel management software preferably Hilton OnQ
- Demonstrated team leadership and employee training abilities
- Exceptional conflict resolution and problem-solving skills
- Strong communication interpersonal and organizational skills
- Ability to work flexible hours including nights weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree in hospitality management or related field preferred
- Minimum of 3 years of experience in front office operations in a hotel environment
- Proven experience in a supervisory or management role
- Strong knowledge of front office management principles and practices
- Excellent customer service and guest relations skills
- Proficiency in hotel management software preferably Hilton OnQ
- Demonstrated team leadership and employee training abilities
- Exceptional conflict resolution and problem-solving skills
- Strong communication interpersonal and organizational skills
- Ability to work flexible hours including nights weekends and holidays
- Experience with Hilton brand standards and procedures preferred
- Certification in hospitality management preferred
Job Duties
- Oversees all front office operations including guest check-in/check-out reservations and guest services
- Leads mentors and trains front office staff to deliver exceptional customer service and achieve performance goals
- Manages employee schedules ensuring adequate staffing levels to meet guest needs and hotel occupancy
- Handles guest complaints and resolves issues promptly and efficiently to maintain guest satisfaction
- Ensures compliance with all hotel policies procedures and brand standards
- Monitors and manages room inventory to maximize revenue and occupancy rates
- Prepares and analyzes front office reports identifying trends and areas for improvement
- Collaborates with other hotel departments to ensure seamless guest experiences
- Maintains a safe and secure environment for guests and employees
- Supervises hiring training and performance management of front office staff
- Directs work assignments and provides ongoing feedback to ensure quality service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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