Front Office Manager (Full-time, Front Office)

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Career development opportunities

supportive work environment

Job Description

Hyatt Hotels Corporation is a globally recognized hospitality company renowned for its commitment to delivering exceptional guest experiences, high-quality service, and innovative accommodations. Established with a core philosophy centered on caring and attentive service, Hyatt continues to be a leader in the hotel industry, operating numerous upscale and luxury hotels worldwide. With a focus on both guest satisfaction and associate development, Hyatt fosters a supportive and enriching work environment where employees are empowered to grow their careers and contribute meaningfully to the brand's legacy of excellence. The company is dedicated to maintaining the highest standards across all departments, including front office operations, housekeeping, food and beverage, and management, ensuring a comprehensive and seamless guest experience throughout their stay.

The Front Office Manager position at Hyatt is a critical leadership role that centers on the effective management of all front desk operations within the hotel. Reporting directly to the hotel Rooms Director, this role requires a dedicated professional capable of overseeing staff training, scheduling, and facilitating communication between departments to maintain operational efficiency. The Front Office Manager is responsible for managing guest room inventory, developing budgets and labor cost plans, and ensuring adherence to Hyatt’s service standards. This position demands an individual with robust leadership skills, strong communication abilities, and a guest-centric mindset. In addition to administrative duties, the Front Office Manager must be proactive in responding to guest requests and resolving complaints promptly, guaranteeing an unparalleled level of customer satisfaction.

Working as a Front Office Manager at Hyatt offers a unique career opportunity marked by personal and professional growth. The successful candidate will lead by example, coaching and counseling staff to reflect the Hyatt service standards and procedures. They will also play a strategic role in staffing, ensuring the hotel meets its customer service goals while managing operational costs effectively. This job offers an exceptional environment that challenges and rewards associates, providing opportunities for career advancement, job enrichment, and development within a globally esteemed brand. The role is especially suited for individuals with a passion for hospitality, a desire to lead dynamic teams, and an entrepreneurial spirit focused on innovation and results. The Front Office Manager at Hyatt is not just a manager but a motivator and a key player in creating memorable guest experiences that embody the unique Hyatt Touch.

Job Requirements

High school diploma or equivalent
Minimum 4 years of progressive hotel Rooms Management experience
At least 2 years progressive management experience within the Rooms Division
Previous hotel pre-opening experience preferred
Demonstrated ability to interact with diverse populations
Strong leadership and communication skills
Proficiency in Microsoft Word and Excel
Excellent organizational and interpersonal skills
Ability to effectively manage guest complaints and resolve issues promptly

Job Qualifications

Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
Previous hotel pre-opening experience preferred
Service oriented style with professional presentation skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
High energy
Entrepreneurial spirit
Motivational leader
Effective communicator
Effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Proficient in Microsoft Word and Excel
Excellent organizational, interpersonal and administrative skills

Job Duties

Responsible for short and long term planning and the management of the hotel’s Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt service standards and procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals