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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $53,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k plan
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord is a distinguished hospitality company known for its commitment to excellence and a culture shaped by five fundamental values: Quality, Integrity, Community, Profitability, and Fun. These Cornerstones create a strong foundation that guides every aspect of the company's operations and employee engagement. As a leader in the hotel industry, Concord takes pride in offering an outstanding work environment where associates feel valued and are given ample opportunity to grow professionally. Their Associate First policy encapsulates the company's dedication to prioritizing employee satisfaction and development. Joining Concord means becoming part of a team where your contributions are appreciated, and where... Show More
Job Requirements
- high school diploma or equivalent
- prior experience in hospitality or hotel front desk roles
- proven experience in team leadership or management
- excellent customer service skills
- ability to work in a fast-paced environment
- strong attention to detail
- availability to work flexible hours including weekends and holidays
Job Qualifications
- experience in front office management or guest services management
- strong leadership and interpersonal skills
- excellent communication abilities
- knowledge of hotel operations and brand standards
- proficiency with hotel management computer systems
- understanding of revenue management principles
- ability to manage and train a team
- knowledge of local health and safety regulations
- strong organizational and problem-solving skills
- experience in human resource management
Job Duties
- maintains guest service as the driving philosophy of the hotel
- is committed to making every guest satisfied
- ensures all hotel staff including new hires know all components of guest services and are trained to meet standards
- develops added value customer service programs
- empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance
- acts as manager on duty for hotel and manages front desk operations
- ensures front desk staff is trained in all front desk operations including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems
- leads and assists in revenue management functions as requested
- produces accurate financial reports on time
- works with the general manager and sales manager / dos to generate new business ideas to increase sales, set up rate codes and input rooming lists
- manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force
- ensures all hotel employees know hotel objectives
- ensures personnel files are accurate and comply with both local and federal laws and regulations
- administers personnel policies fairly and consistently
- resolves employee grievances in a fair and timely manner
- helps develop management talent by acting as a mentor for direct reports
- monitors and maintains acceptable turnover levels
- knows local health and safety codes and regulations that apply to the hotel
- understands and follows policies and procedures for the hotel’s key control system and ensures others follow them
- maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities
- has acceptable property quality audits
- periodically inspects rooms, building exterior, parking lot etc
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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