Front Office Manager FT $53,000 - Marriott Crabtree, Raleigh, NC

Concord is a distinguished hospitality company known for its commitment to excellence and a culture shaped by five fundamental values: Quality, Integrity, Community, Profitability, and Fun. These Cornerstones create a strong foundation that guides every aspect of the company's operations and employee engagement. As a leader in the hotel industry, Concord takes pride in offering an outstanding work environment where associates feel valued and are given ample opportunity to grow professionally. Their Associate First policy encapsulates the company's dedication to prioritizing employee satisfaction and development. Joining Concord means becoming part of a team where your contributions are appreciated, and where the company's culture promotes not only professional growth but also a fun and supportive workplace atmosphere.

The Front Office Manager role at Concord is a full-time position with an annual salary of $53,000. This pivotal role is essential to the success of the hotel, focusing on delivering exceptional guest service and maintaining product quality standards in line with Brand expectations. The Front Office Manager acts as the leader and manager of the front desk operation, setting the tone and example for all front office staff and hotel employees. This position is not only responsible for the day-to-day operations but also for fostering a friendly and professional atmosphere conducive to superior guest experiences.

The Front Office Manager ensures that all hotel staff, including new hires, are thoroughly trained in guest services and front desk operations such as check-in and check-out procedures, telephone handling, hotel amenities, and computer systems. A strong emphasis is placed on empowering employees to provide outstanding service that makes every guest feel satisfied and valued. In addition to managing operations, the Front Office Manager also functions as the acting manager on duty, handling all aspects of front desk management and supporting revenue management activities when needed.

This multifaceted role involves regular collaboration with the General Manager, Sales Manager, and Director of Sales to devise business strategies that increase sales and optimize revenue through effective use of rate codes and room assignments. Human resource duties form another significant component of the role, including recruiting, selecting, orienting, training, evaluating performance, administering pay and reward programs, and maintaining compliance with local and federal employment laws. The Front Office Manager ensures all employees understand the hotel's objectives and that the work environment is conducive to high morale with manageable employee turnover.

Further responsibilities include overseeing adherence to health and safety codes, managing the hotel's key control system, and upholding physical product standards through preventive maintenance and deep-cleaning schedules. Regular audits and inspections of rooms, the building exterior, and parking lot are conducted to maintain quality and safety. This role demands a hands-on leader who can mentor team members and resolve employee concerns fairly and promptly. The Front Office Manager also plays an active role in the continuous improvement of guest services and operational efficiency, positioning the hotel for sustained success in a competitive market.

Working at Concord comes with many benefits that support associates personally and professionally. Full-time employees enjoy comprehensive medical, dental, and vision plans, life insurance, short-term and long-term disability options, 401K plans, tuition assistance, and discounted room rates at Concord managed hotels. An emphasis on training, development, and career advancement provides a clear pathway for employees seeking long-term growth. The company also fosters a drug-free work environment and prides itself on being an equal employment opportunity employer, embracing diversity and inclusion in the workplace. By joining Concord as a Front Office Manager, individuals will contribute to a team that is passionate about hospitality and dedicated to creating memorable experiences for every guest.