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Front Office Manager (FOM) Fairfield Inn & Suites Hilliard
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Flexible
Benefits
Bonus based on performance
competitive salary
Employee Discounts
free uniforms
Paid Time Off
Training and Development
Job Description
R & K Investment Group Inc. proudly operates Fairfield Inn & Suites by Marriott, a distinguished brand within the hospitality industry known for its extensive network of over 950 locations worldwide. Fairfield Inn & Suites is recognized as a select service brand under the esteemed Marriott Hotels umbrella, offering guests an exceptional combination of comfort, convenience, and value. The brand is committed to ensuring travelers experience seamless and enjoyable stays, resulting from a dedicated focus on delivering excellent service and maintaining high standards across all properties. The global presence of Fairfield Inn & Suites reflects its dedication to consistent quality... Show More
Job Requirements
- Bachelor's degree in business management hospitality or related field or equivalent years of work experience
- two years of Marriott hotel management experience
- previous experience as a hotel front office manager preferred
- ability to communicate effectively with guests and staff
- strong problem-solving skills
- ability to manage multiple tasks in a fast-paced environment
- availability to work flexible hours including weekends and holidays
Job Qualifications
- Bachelor's degree in business management hospitality or related field or equivalent years of work experience preferred
- two years of Marriott hotel management experience required
- previous experience as a hotel front office manager preferred
- strong sales and customer service experience
- excellent interpersonal and communication skills
- ability to handle escalated customer issues professionally
- knowledge of Marriott brand standards
- proficiency in front office software and hotel management systems
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- anticipate guests needs respond promptly and acknowledge all guests
- maintain positive guest relations at all times
- maintain complete knowledge of all hotel features services and hours of operation as well as room rates special packages promotions daily house count and scheduled group activities
- obtain assigned bank and ensure accuracy of contracted monies
- keep bank secure at all times
- answer department telephone within 3 rings using correct greeting and telephone etiquette
- process all guest check-ins and check-out processes
- verify registration card information with the guest
- obtain back-up information for guest credit payment method input into system and collect cash when designated
- handle overbooked or walked in guests
- communicate pertinent guest information to designated departments or personnel
- resolve discrepancies on the room status report with housekeeping
- match bucket check to in-house guest ledger report report discrepancies to manager
- process adjustment vouchers paid-outs correction vouchers miscellaneous charges
- contribute to the successful development of hotel staff
- complete all required brand training in a timely manner
- review all departmental schedules for accuracy and staffing demands
- responsible for resolving escalated customer relations issues
- answer inquiries pertaining to hotel policies and services
- appropriately address guest requests to ensure customer satisfaction
- ensure systems and procedures are in place and followed for guest safety and security
- fill in vacant shifts as needed and handle call offs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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