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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
401(k)
Roth 401(k)
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Paid parental leave
growth potential
career advancement
Hotel travel perks
Restaurant travel discounts
Job Description
We are a distinguished hospitality establishment committed to providing exceptional guest experiences through meticulous service and operational excellence. Our hotel prides itself on fostering a warm, inviting environment for all visitors while maintaining the highest standards in hospitality management. As a key player in the hotel industry, we cater to a diverse clientele seeking comfort, convenience, and top-tier amenities, making us a sought-after destination for both business and leisure travelers.
The Front Office Manager plays an integral role within our team, entrusted with overseeing the daily functions of the front desk and associated guest service areas. This full-time position req... Show More
The Front Office Manager plays an integral role within our team, entrusted with overseeing the daily functions of the front desk and associated guest service areas. This full-time position req... Show More
Job Requirements
- Strong leadership, management, organizational and communication skills
- ability to spot and resolve problems efficiently
- excellent verbal and written communication skills
- ability to deliver results
- ability to work well with, and motivate, various personality types and maintain tact and diplomacy
- ability to multitask and prioritize
- experience with relevant brand-specific PMS
- computer skills including Microsoft Word and Excel
- presenting professionally and persuasively
- sound knowledge of hotel and services
- analytical skills for business measurement
- interaction with customers and management
- comfortable with high visibility
- able to work under pressure
- associates or bachelor’s degree in hospitality management, management, or business
- two-year supervisory experience, one-year line level experience or equivalent preferred
- able to stand and walk for up to 8 hours per shift
- frequent use of hands for office equipment
- effective communication in person and by phone
- occasional lifting of up to 40 pounds
- ability to bend, stoop, kneel and reach
- quick response to guest or operational needs including emergencies
Job Qualifications
- Associates or bachelor’s degree in hospitality management, management, or business
- two-year supervisory experience or one-year line level experience or equivalent education and experience preferred
- strong leadership, management, organizational and communication skills
- excellent verbal and written communication skills
- experience with brand-specific property management systems
- proficient in Microsoft Word and Excel
- ability to present professionally and persuasively
- sound knowledge of all hotel operations and services
- analytical skills for measuring business potential and value
- ability to interact with all levels of customers and hotel management
- comfort with high visibility leadership roles
- ability to work under pressure
Job Duties
- Supervises the front desk team including recruiting, hiring, performance evaluations, training and development, and progressive discipline
- maintains brand standards of service quality ensuring all guest needs are met with world-class service
- achieves budgeted revenues and expenses and maximizes profitability related to the guest services department
- liaises with all departments including housekeeping, food and beverage, sales, and engineering
- contributes to profitability and guest satisfaction perception of other hotel departments
- attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas
- develops short-term and long-term financial and operational plans for the front desk department relating to overall hotel objectives
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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