Front Office Manager (Exempt)

Denton, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Benefits

401(k)

Roth 401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Paid Time Off

Paid parental leave

growth potential

career advancement

Hotel travel perks

Restaurant travel discounts

Job Description

We are a distinguished hospitality establishment committed to providing exceptional guest experiences through meticulous service and operational excellence. Our hotel prides itself on fostering a warm, inviting environment for all visitors while maintaining the highest standards in hospitality management. As a key player in the hotel industry, we cater to a diverse clientele seeking comfort, convenience, and top-tier amenities, making us a sought-after destination for both business and leisure travelers.

The Front Office Manager plays an integral role within our team, entrusted with overseeing the daily functions of the front desk and associated guest service areas. This full-time position requires dynamic leadership to supervise front desk personnel and potentially the complimentary breakfast and food and beverage teams during assigned shifts. The Front Office Manager ensures that all service standards, cleanliness, and operational efficiencies are consistently upheld. This role is pivotal in driving the guest experience forward by fostering a collegial and accountable work atmosphere, emphasizing professional, efficient, and service-oriented operations.

In this capacity, the Front Office Manager collaborates closely with various hotel departments such as housekeeping, sales, and engineering to ensure seamless service delivery and elevated guest satisfaction. Responsibilities include managing team recruitment, training, performance evaluations, and discipline while focusing on achieving budgeted revenues and operational profitability. The manager also leads property revenue meetings, develops strategic financial and operational plans, and actively participates in sales initiatives.

Navigating challenges with tact and diplomacy, this role demands excellent communication and organizational abilities to handle multiple tasks effectively. The manager is also tasked with maintaining security and emergency procedures, ensuring compliance with all laws and company policies, and actively contributing to reputation management by responding to guest feedback promptly. Moreover, the role supports team engagement and recognition, encouraging a culture of wellness, safety, and guest service excellence.

Our Front Office Manager is an ambassador of the brand’s culture and values, embodying our commitment to superior service and operational integrity. By joining our team, you will have the opportunity to influence and enhance the guest journey from arrival through departure. This is a career-enhancing role for those passionate about hospitality management and committed to delivering memorable experiences that distinguish our hotel in a competitive marketplace.

Job Requirements

Strong leadership, management, organizational and communication skills
ability to spot and resolve problems efficiently
excellent verbal and written communication skills
ability to deliver results
ability to work well with, and motivate, various personality types and maintain tact and diplomacy
ability to multitask and prioritize
experience with relevant brand-specific PMS
computer skills including Microsoft Word and Excel
presenting professionally and persuasively
sound knowledge of hotel and services
analytical skills for business measurement
interaction with customers and management
comfortable with high visibility
able to work under pressure
associates or bachelor’s degree in hospitality management, management, or business
two-year supervisory experience, one-year line level experience or equivalent preferred
able to stand and walk for up to 8 hours per shift
frequent use of hands for office equipment
effective communication in person and by phone
occasional lifting of up to 40 pounds
ability to bend, stoop, kneel and reach
quick response to guest or operational needs including emergencies

Job Qualifications

Associates or bachelor’s degree in hospitality management, management, or business
two-year supervisory experience or one-year line level experience or equivalent education and experience preferred
strong leadership, management, organizational and communication skills
excellent verbal and written communication skills
experience with brand-specific property management systems
proficient in Microsoft Word and Excel
ability to present professionally and persuasively
sound knowledge of all hotel operations and services
analytical skills for measuring business potential and value
ability to interact with all levels of customers and hotel management
comfort with high visibility leadership roles
ability to work under pressure

Job Duties

Supervises the front desk team including recruiting, hiring, performance evaluations, training and development, and progressive discipline
maintains brand standards of service quality ensuring all guest needs are met with world-class service
achieves budgeted revenues and expenses and maximizes profitability related to the guest services department
liaises with all departments including housekeeping, food and beverage, sales, and engineering
contributes to profitability and guest satisfaction perception of other hotel departments
attends and participates in property revenue meetings ensuring revenue maximization and profit in all areas
develops short-term and long-term financial and operational plans for the front desk department relating to overall hotel objectives