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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Embassy Suites by Hilton Birmingham is a distinguished hotel that is part of the renowned Hilton portfolio, recognized globally for its commitment to quality, service, and guest satisfaction. This establishment operates with a focus on delivering a superior guest experience through its full-service, upscale accommodation offerings. As a hotel in the hospitality sector, Embassy Suites by Hilton Birmingham prides itself on creating a welcoming atmosphere where guests feel valued and cared for, catering to both business and leisure travelers. The hotel's reputation is built on delivering consistent, high-quality service standards that align with the Hilton brand's global vision and values.\n\nThe... Show More
Job Requirements
- High school diploma or GED required
- Minimum 1-2 years of front office or guest services experience in a hotel environment
- Prior supervisory or lead experience preferred
- Strong guest service, communication, and problem-solving skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Must be able to work effectively in a fast-paced, guest-focused environment
Job Qualifications
- High school diploma or GED required
- Minimum 1-2 years of Front Office or guest services experience in a hotel environment
- Prior supervisory or lead experience preferred
- Strong guest service, communication, and problem-solving skills
- Ability to work effectively in a fast-paced, guest-focused environment
- Flexible availability including evenings, weekends, and holidays
- Experience in a Hilton-branded or Embassy Suites hotel preferred
- Familiarity with Hilton PMS or hotel systems preferred
- Experience supporting cash handling and front desk operations preferred
Job Duties
- Manage daily front desk operations including guest check-in/check-out, room assignments, and lobby activity
- Assign daily tasks and monitor workflow to ensure service standards are met
- Monitor room inventory and availability and communicate with leadership regarding operational needs
- Ensure accuracy in reservations, billing, credit authorizations, and cash handling procedures
- Complete daily checklists and operational reports as assigned
- Maintain a clean, organized, and welcoming front desk and lobby environment
- Greet guests warmly and respond promptly to inquiries, requests, and concerns
- Resolve guest issues and complaints in a professional, friendly, and timely manner
- Escalate complex guest concerns to management as appropriate
- Support VIP and Hilton Honors guest recognition and service delivery
- Reinforce Hilton and Embassy Suites service standards consistently
- Support and guide front desk and guest services team members during assigned shifts
- Assist with on-the-job training, coaching, and reinforcement of procedures
- Monitor team member performance and provide feedback to leadership
- Lead by example through professionalism, teamwork, and service excellence
- Assist with shift coverage and operational support as needed
- Monitor lobby traffic and adjust staffing or workflow as directed
- Patrol front-of-house areas to ensure cleanliness, safety, and security standards are met
- Report maintenance, safety, or operational issues promptly
- Ensure compliance with Hilton, Embassy Suites, and company policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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