Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $72,000.00
Work Schedule
Standard Hours
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Personalized caregiving support
Crisis concierge
Mental Health Resources
Generous Paid Time Off
health and welfare benefits
Retirement Savings Plans
Job Description
Hilton is a globally recognized leader in the hospitality industry, known for delivering exceptional experiences to over 3 billion guests worldwide. With a legacy rooted in a vision to fill the earth with the light and warmth of hospitality, Hilton operates a suite of world-class hotel brands that set new standards for travel and guest service. The company is celebrated for its award-winning workplace culture, receiving repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton’s commitment extends beyond guest satisfaction to prioritize the wellbeing and growth of its Team Members by providing a supportive, inclusive, and engaging work environment. Whether you are just starting your career in hospitality or looking for new opportunities to grow, Hilton offers unparalleled support to help you succeed and thrive throughout your journey.
The role of Front Office Manager at Hilton is a vital position where you are not only responsible for overseeing daily front office operations but also for creating memorable guest experiences that reflect Hilton’s core values. As a Front Office Manager, you will manage all facets of front office activities including guest services, registrations, room inventory management, and ensuring strict adherence to company policies and standards. Your leadership and expertise will play a crucial role in monitoring and enhancing service quality by addressing guest satisfaction proactively and guiding your team to implement continuous improvements. You will also drive revenue growth through effective implementation of promotional and upselling strategies to optimize room occupancy.
The position demands a focus on team development; as a Front Office Manager, you will facilitate regular training and knowledge sharing with your team to keep them well-informed about hotel offerings and local attractions. Your role will also involve inspiring and cultivating a supportive and motivating work environment through supervision, performance monitoring, and coaching. Hilton’s core values such as hospitality, integrity, leadership, teamwork, ownership, and urgency will guide your approach in making a meaningful impact on the guest experience and team engagement.
Hilton offers an exceptional benefits package to support Team Members in all areas of life, including remarkable travel perks with substantial discounts at Hilton properties worldwide, opportunities to invest in the company through an employee stock purchase program, paid parental leave, personalized caregiving and crisis concierge services, mental health resources, generous paid time off, and comprehensive health and welfare benefits. These benefits underline Hilton’s commitment to the comprehensive wellbeing of its employees.
Joining Hilton means becoming part of a globally recognized and highly reputable hospitality company dedicated to innovation, quality, and an outstanding workplace culture. The company encourages career growth and offers an enriching and rewarding environment where every team member’s contribution matters. At Hilton, you will have the opportunity to impact the future of travel while advancing your own career in a role that values leadership, compassion, and dedication to excellence.
The role of Front Office Manager at Hilton is a vital position where you are not only responsible for overseeing daily front office operations but also for creating memorable guest experiences that reflect Hilton’s core values. As a Front Office Manager, you will manage all facets of front office activities including guest services, registrations, room inventory management, and ensuring strict adherence to company policies and standards. Your leadership and expertise will play a crucial role in monitoring and enhancing service quality by addressing guest satisfaction proactively and guiding your team to implement continuous improvements. You will also drive revenue growth through effective implementation of promotional and upselling strategies to optimize room occupancy.
The position demands a focus on team development; as a Front Office Manager, you will facilitate regular training and knowledge sharing with your team to keep them well-informed about hotel offerings and local attractions. Your role will also involve inspiring and cultivating a supportive and motivating work environment through supervision, performance monitoring, and coaching. Hilton’s core values such as hospitality, integrity, leadership, teamwork, ownership, and urgency will guide your approach in making a meaningful impact on the guest experience and team engagement.
Hilton offers an exceptional benefits package to support Team Members in all areas of life, including remarkable travel perks with substantial discounts at Hilton properties worldwide, opportunities to invest in the company through an employee stock purchase program, paid parental leave, personalized caregiving and crisis concierge services, mental health resources, generous paid time off, and comprehensive health and welfare benefits. These benefits underline Hilton’s commitment to the comprehensive wellbeing of its employees.
Joining Hilton means becoming part of a globally recognized and highly reputable hospitality company dedicated to innovation, quality, and an outstanding workplace culture. The company encourages career growth and offers an enriching and rewarding environment where every team member’s contribution matters. At Hilton, you will have the opportunity to impact the future of travel while advancing your own career in a role that values leadership, compassion, and dedication to excellence.
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years experience in front office or hospitality management
- Proven leadership experience
- Strong interpersonal and communication skills
- Ability to handle stressful situations effectively
- Knowledge of hotel management software
- Flexibility to work varying shifts including weekends and holidays
Job Qualifications
- Experience in front office or hospitality management
- Strong leadership and team development skills
- Excellent customer service and communication abilities
- Proficiency in managing daily hotel front office operations
- Ability to implement revenue management strategies
- Knowledge of hotel policies and guest service standards
- High school diploma required, degree in hospitality management preferred
Job Duties
- Manage daily front office operations including guest service, registration, and room inventory
- Monitor and elevate guest service quality by addressing issues and implementing improvements
- Implement revenue initiatives through hotel promotions and upselling tactics
- Facilitate regular team training to keep members informed about hotel services and local attractions
- Welcome guests, respond to inquiries, and resolve concerns promptly
- Supervise, coach, and support front office team to foster a positive work environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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