Job Overview
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
Our establishment is a renowned hotel known for its dedication to providing exceptional guest experiences and top-notch hospitality services. With a strong reputation in the hotel industry, we pride ourselves on our warm, welcoming atmosphere and a commitment to excellence in every aspect of our operations. We cater to a diverse clientele, including business travelers, vacationers, and event attendees, ensuring that each guest feels valued and well-cared for during their stay. Our team is composed of experienced professionals focused on delivering personalized services that exceed guest expectations. Our hotel offers a dynamic work environment where innovation, teamwork, and professional growth are encouraged and rewarded.
We are currently seeking a skilled and motivated Front Office Manager to join our team. This role is critical in maintaining the highest standards of guest service at the front desk and throughout the guest experience. The Front Office Manager will anticipate guest needs, greet and communicate cordially with guests, and manage the entire check-in and check-out process promptly and professionally. This individual will supervise, train, and coordinate a team of front office associates including front desk agents, supervisors, guest service aides, bell staff, concierge staff, and PBX operators. The manager will ensure proper staffing levels, conduct interviews and hiring, administer training programs, and develop schedules to optimize efficiency.
Handling guest complaints with professionalism and creativity is paramount, ensuring that any issues are resolved to the guest's satisfaction while maintaining positive relations. The Front Office Manager will also expertly manage the MICROS system used for daily transactions and less frequent operations, guaranteeing financial accuracy and operational smoothness. The role demands an individual with strong communication skills, leadership capabilities, and the ability to perform administrative duties in a fast-paced environment.
This is an in-office full-time position that requires prolonged periods of sitting at a desk, working on a computer for 6-8 hours daily, as well as occasional standing, walking, bending, and lifting items weighing between 10-25 pounds. The ability to effectively use fine motor skills for typing, mouse operation, and handling office equipment is expected. This thoughtful role also requires good visual acuity for reading screens and printed materials, auditory skills for effective participation in conversations and meetings, and flexibility with reasonable accommodations for individuals with disabilities. Join us as a Front Office Manager and contribute to delivering memorable and seamless guest experiences that distinguish our hotel from the competition.
We are currently seeking a skilled and motivated Front Office Manager to join our team. This role is critical in maintaining the highest standards of guest service at the front desk and throughout the guest experience. The Front Office Manager will anticipate guest needs, greet and communicate cordially with guests, and manage the entire check-in and check-out process promptly and professionally. This individual will supervise, train, and coordinate a team of front office associates including front desk agents, supervisors, guest service aides, bell staff, concierge staff, and PBX operators. The manager will ensure proper staffing levels, conduct interviews and hiring, administer training programs, and develop schedules to optimize efficiency.
Handling guest complaints with professionalism and creativity is paramount, ensuring that any issues are resolved to the guest's satisfaction while maintaining positive relations. The Front Office Manager will also expertly manage the MICROS system used for daily transactions and less frequent operations, guaranteeing financial accuracy and operational smoothness. The role demands an individual with strong communication skills, leadership capabilities, and the ability to perform administrative duties in a fast-paced environment.
This is an in-office full-time position that requires prolonged periods of sitting at a desk, working on a computer for 6-8 hours daily, as well as occasional standing, walking, bending, and lifting items weighing between 10-25 pounds. The ability to effectively use fine motor skills for typing, mouse operation, and handling office equipment is expected. This thoughtful role also requires good visual acuity for reading screens and printed materials, auditory skills for effective participation in conversations and meetings, and flexibility with reasonable accommodations for individuals with disabilities. Join us as a Front Office Manager and contribute to delivering memorable and seamless guest experiences that distinguish our hotel from the competition.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or front office roles
- Ability to work in a standard office environment
- Prolonged periods of sitting at a desk and working on a computer
- Ability to stand, walk, bend, reach, or carry items occasionally
- Ability to lift and/or move 10-25 pounds
- Effective verbal and written communication skills
- Visual ability to read from a computer screen and printed materials
- Ability to hear and participate in conversations and meetings
- Willingness to comply with reasonable accommodations for disabilities
Job Qualifications
- Experience in front office management or hospitality
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to handle guest complaints effectively
- Proficiency in using front office systems such as MICROS
- High school diploma or equivalent
- Previous experience in hotel operations preferred
Job Duties
- Anticipate guest needs and respond promptly to maintain positive guest relations
- Greet and communicate cordially with guests, promptly and professionally checking them in and out
- Ensure proper staffing levels, including interviewing, hiring, supervising, training, and scheduling front office associates
- Resolve guest complaints to ensure satisfaction through investigation and creative problem solving
- Accurately manage and operate the MICROS system for all daily transactions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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