FRONT OFFICE MANAGER - CCH

The Ellison, A Tribute Portfolio Hotel, is an esteemed part of Marriott's Tribute Portfolio brand, a unique collection of independent hotels notable for their individuality, character, and strong sense of place. This lifestyle boutique hotel was thoughtfully created to honor Ralph Ellison, an acclaimed Oklahoman author, while also celebrating the distinctive and lesser-known qualities that define Oklahoma. Situated in Classen Curve near Nichols Hills and the Western Avenue district, The Ellison represents a beacon of elevated, personalized hospitality in the heart of Oklahoma City. The hotel prides itself on blending local culture with sophisticated amenities, providing guests with a memorable and authentic experience in a luxurious yet welcoming environment.

The role of Front Office Manager at The Ellison is a pivotal position charged with maintaining the highest standards of guest service and operational efficiency. The Front Office Manager oversees the internal and external issues concerning guests and supervises the performance and conduct of the Front Office staff, including the Front Desk, Bell, and Valet teams. Operating primarily from the Front Desk, this role calls for a hands-on leader who ensures that all front office functions are conducted seamlessly and efficiently, adhering to the brand's exacting standards.

As a vital ambassador for the hotel, the Front Office Manager engages directly with guests and staff alike, handling significant guest complaints or escalating issues to senior leadership when necessary. The manager serves as a liaison among departments such as Housekeeping, Engineering, and Front Desk to guarantee all guest requests and operational tasks are fulfilled promptly.

Leadership responsibilities within this position include motivating, coaching, and training front office personnel, setting clear goals, and holding team members accountable to foster a collaborative and professional work environment. The manager must demonstrate integrity, communicate effectively, and embody a service-oriented attitude that underscores the hotel’s commitment to exceeding guest expectations.

Practical responsibilities extend to managing reservations, checking guests in and out, monitoring room availability to maximize revenue, and ensuring the hotel's Standard Operating Procedures are followed rigorously. The role demands flexibility, as the manager may act as Manager on Duty, concierge, bellman, valet, housekeeper, or problem solver when needed, ensuring an unparalleled guest experience is delivered consistently.

Candidates for this position are expected to be highly organized individuals with excellent communication and interpersonal skills, capable of multi-tasking and applying critical thinking to resolve complex or stressful situations. A high school diploma or equivalent, coupled with at least one year of hospitality experience and supervisory experience, forms the foundational requirements for this position. Proficiency with computer systems and property-specific software is essential, as is a willingness to work varied shifts including evenings, weekends, and holidays based on business demands.

Overall, joining The Ellison as the Front Office Manager means stepping into a role that is central to the hotel’s success and guest satisfaction. It offers an engaging and dynamic work environment where leadership, guest service excellence, and operational excellence converge to create an exceptional hospitality experience. This role provides an exciting opportunity to be part of a distinctive Marriott brand that honors cultural heritage while delivering boutique luxury in Oklahoma City.