FRONT OFFICE MANAGER - CCH

The Ellison, A Tribute Portfolio Hotel, is a distinguished member of Marriott's Tribute Portfolio brand, which is revered for its unique collection of independent hotels known for their individuality, character, and distinctive sense of place. This lifestyle boutique hotel is a tribute to the celebrated Oklahoman author Ralph Ellison, intended as a celebration of Oklahoma’s rich cultural heritage and its less-explored unique qualities. Strategically situated in the vibrant Classen Curve area, close to Nichols Hills and Western Avenue district in Oklahoma City, The Ellison offers guests an elevated, personalized hospitality experience, reflecting both the local charm and the innovative spirit of Marriott’s Tribute Portfolio.

The role of the Front Office Manager at The Ellison is a pivotal leadership position responsible for overseeing the operations of the Front Office department. This role primarily involves supervising the Front Desk, Bell, and Valet teams, ensuring a smooth, efficient, and guest-centered operational flow. The Front Office Manager acts as the frontline representative of the hotel, handling both internal and external guest issues with professionalism, empathy, and promptness. As the Manager on Duty when scheduled, this role requires exceptional leadership skills, the ability to handle complex guest concerns, and a commitment to upholding Marriott’s high standards of guest satisfaction.

Specifically, the Front Office Manager ensures that all front office functions—such as check-in, check-out, reservations, and guest services—are executed flawlessly to enhance the guest experience. This includes fostering seamless communication between departments like Housekeeping and Engineering, as well as motivating and training staff to deliver consistent, high-quality service. The manager is responsible for enforcing standard operating procedures, monitoring front office transactions, managing financial discrepancies, and ensuring the team adheres to company policies and brand standards.

Additionally, the position involves acting as an ambassador for The Ellison, promoting the hotel’s unique offerings, maintaining a service-oriented atmosphere, and encouraging team collaboration. This role demands a person who possesses excellent organizational skills, mature interpersonal aptitudes, and the ability to multitask in a dynamic and fast-paced environment. Flexibility in working various shifts including nights, weekends, and holidays is essential to meet the fluctuating demands of the hospitality industry.

Joining The Ellison means becoming part of an innovative boutique hotel brand that values individuality, creativity, and guest-centric service. As part of Marriott, employees benefit from being connected to a global network renowned for its hospitality excellence. This is a full-time position offering the chance to grow and develop within a respected company culture that promotes diversity, inclusion, and excellence. The role promises an enriching career opportunity to contribute to a memorable guest experience while working in an inspiring setting that honors local heritage and literary greatness.