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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $65,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
flexible spending accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee assistance program
401K Plan - Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts - Travel, Entertainment, & Retail
Training and development programs
Career advancement opportunities
Job Description
AC Hotel Medford, a proud member of Colwen Hotels, is seeking an engaging, friendly, and detail-oriented Front Office Manager to join our dedicated hospitality team. Colwen Hotels is a well-established hospitality group known for its commitment to hard work, character, and authenticity. With a portfolio of 40 hotels spread across 10 states, Colwen Hotels emphasizes innovation and forward-thinking to enrich guest experiences while maintaining high industry standards. As a growing company with ambitious project pipelines, Colwen Hotels offers significant career advancement opportunities and exciting professional growth prospects for its associates. This role is a vibrant opportunity to join a company... Show More
Job Requirements
- Two year college degree or equivalent Hospitality experience preferred
- At least one year Hotel Front Desk supervisory experience
- Excellent verbal and written communication skills
- Reliable with ability to multi-task and work under pressure
- Excellent interpersonal and customer service skills
- Strong supervisory and leadership skills
- Familiar with common computer software programs
- Must be willing to work varied hours including nights, weekends, and holidays
Job Qualifications
- Two year college degree or equivalent Hospitality experience preferred
- At least one year Hotel Front Desk supervisory experience
- Excellent verbal and written communication skills
- Reliable with ability to multi-task and work under pressure
- Excellent interpersonal and customer service skills
- Strong supervisory and leadership skills
- Familiar with common computer software programs
- Must be willing to work varied hours including nights, weekends, and holidays
Job Duties
- Manages day-to-day operations of the department to ensure associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations
- Responsible for recruiting, interviewing, and hiring associates for the Front Office Department
- Develop specific departmental goals and objectives to prioritize, organize, and get work done
- Drive ongoing associate engagement/recognition initiatives
- Establish and maintain open collaborative relationships with direct reports and team members to ensure everyone is treated with dignity and respect
- Manage the ordering and inventory of the Front Office department supplies and uniforms
- Supervise staffing levels to ensure that guest services, operational needs, and financial objectives are met
- Monitor associate performance
- provide coaching, mentoring, and developmental plans to improve associates' capabilities and performance
- Comprehends budgets, operating statements, payroll progress report, and maintain the operating budget
- Ensure all associates adhere to credit and cash handling policies
- analyze variances and maintain a close watch to the daily house count
- Demonstrate knowledge of the brand specific service culture and ensure all associates provide excellent service to meet and exceed guest's expectations
- Greet VIPs and arrange for special services as requested
- Review daily Front Office work and reports generated by Night Audit, and take appropriate actions to ensure any issues or concerns are resolved in a timely manner
- Take a proactive approach when addressing guest issues and lead by example by setting a positive tone for the team
- Coach and support the Front Office to effectively manage occupancy, rates, wages, and controllable expenses
- Identify service issues and trends
- Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results
- Ensure compliance with all company policies and procedures along with Federal & State laws and regulations
- Performs other duties, as assigned to meet business needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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