Front Office Manager - AC Hotel Medford

AC Hotel Medford, a proud member of Colwen Hotels, is seeking an engaging, friendly, and detail-oriented Front Office Manager to join our dedicated hospitality team. Colwen Hotels is a well-established hospitality group known for its commitment to hard work, character, and authenticity. With a portfolio of 40 hotels spread across 10 states, Colwen Hotels emphasizes innovation and forward-thinking to enrich guest experiences while maintaining high industry standards. As a growing company with ambitious project pipelines, Colwen Hotels offers significant career advancement opportunities and exciting professional growth prospects for its associates. This role is a vibrant opportunity to join a company that values creativity, quality service, and employee development.

The Front Office Manager will be responsible for the overall management of the Front Desk and Night Audit teams at the AC Hotel Medford. This leadership role focuses heavily on ensuring guest satisfaction and associate engagement, combining excellent operational oversight with a strong commitment to service excellence. The successful candidate will thrive in driving performance standards, managing staffing and inventory, and fostering a collaborative environment where respect and dignity prevail. They will develop departmental goals and objectives that align with company standards, ensuring that every guest experience is seamless and memorable.

This position requires someone passionate about hospitality who can manage multiple priorities with grace under pressure. The Front Office Manager will lead the recruitment and hiring for the Front Office Department, conduct coaching and mentoring sessions, oversee budgeting and payroll, and maintain compliance with company policies and regulations. Candidates will also be expected to resolve guest concerns proactively and support the team in handling occupancy rates, wages, and controllable expenses effectively. With a salary range of $60,000 to $65,000, this is a full-time position within a vibrant hotel environment dedicated to setting benchmarks for quality service and operational success.

In summary, the Front Office Manager at AC Hotel Medford will play a crucial role in maintaining high service standards, elevating team performance, and enhancing overall guest satisfaction. This position is ideal for a motivated hospitality professional seeking a dynamic career within a reputable organization that fosters growth, innovation, and inclusivity.