Front Office Manager

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Salary
Rate:
Exact $67,000.00
clock

Work Schedule

Standard Hours
diamond

Benefits

Medical insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
Life insurance
Flexible spending account
401(k) with Company Match
Paid vacation
Paid personal time
seven paid holidays per year
Travel discounts at Crescent and Hyatt properties
Employee assistance program

Job Description

Crescent Hotels & Resorts is a renowned hospitality company that takes pride in delivering exceptional experiences to its guests. Known for its commitment to creating a caring and inclusive work environment, Crescent Hotels & Resorts values its associates as the core of its success. The organization fosters a culture where employees are encouraged to be their authentic selves and are supported in their career growth through comprehensive health and wellness programs, advanced learning and development opportunities, along with exclusive travel discounts that inspire exploration. This approach exemplifies the company’s motto of inclusivity, care, and shining bright in the hospitality industry.Show More

Job Requirements

  • Customer service orientation with commitment to guest satisfaction
  • Ability to meet or exceed departmental profit and margin budgets
  • Skilled in managing human resources functions including recruiting and performance reviews
  • Strong commitment to maintaining quality standards and safety procedures
  • Two years experience in hotel front office management
  • Knowledge of OSHA requirements and safety program management
  • Effective problem-solving and decision-making skills

Job Qualifications

  • Hotel front office management experience
  • Proven leadership skills with ability to inspire and develop staff
  • Strong knowledge of internal audit standards and financial controls
  • Experience managing budgets and payroll
  • Effective communication and interpersonal skills
  • Ability to maintain organized and safe work environments
  • Skilled in employee training, development, and counseling
  • Proficient in coordinating multiple guest services and logistics

Job Duties

  • Assure property operation meets internal audit standards
  • Coordinate guest and group transportation needs
  • Demonstrate positive leadership characteristics which inspire employees to meet and exceed standards
  • Maintain work area neat and organized
  • Monitor payroll hours and reports
  • Promote employee empowerment
  • Report all unsafe conditions immediately
  • Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures
  • Attend meetings as well as schedule and conduct departmental meetings
  • Complete other duties as assigned by supervisor including cross training
  • Complete reports and paperwork including forecasts, annual budgets, and action plans
  • Coordinate all VIP transportation to and from the hotel
  • Coordinate delivery of amenities
  • Coordinate the arrival and departure of all tour and organized groups
  • Oversee pick-up and delivery of all hotel dry cleaning
  • Conduct performance appraisals

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

Loading...