Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,246.54 - $55,865.08
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
supportive work environment
Job Description
Thompson Hotels, a distinguished name in luxury hospitality, provides guests with a unique experience that transforms ordinary stays into memorable journeys. The brand is renowned for its intuitive service and a personalized approach that connects guests with local culture and surroundings. As a member of the Hyatt collection, Thompson Buckhead elevates the experience by blending timeless luxury with modern comforts. Hyatt is globally recognized for its commitment to employee empowerment, inclusiveness, and career growth opportunities. At Thompson Buckhead, the team thrives within an environment that fosters creativity, support, and energy, emphasizing high standards of service and guest satisfaction. This establishment... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 4 years progressive experience in hotel front office or rooms management
- Previous experience in hotel pre-opening preferred
- Excellent communication and leadership skills
- Proficiency in Microsoft Office, especially Word and Excel
- Ability to manage budgets and labor costs
- Exceptional organizational and interpersonal skills
- Ability to handle guest complaints effectively
- Ability to work flexible hours including weekends and holidays
- Strong service orientation
- Ability to interact with diverse groups
- Must be able to perform front office duties as needed
Job Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
- With opening hotels, previous hotel pre-opening experience preferred
- Service oriented style with professional presentation skills
- At least 2 years progressive management experience within the Rooms Division of a hotel
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short and long term planning and the management of the hotel’s Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- Insure proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Job Location
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