Front Office Manager

San Jose, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

healthcare including Medical, Dental, and Vision Insurance

HSA & FSA plans available

Dependent care FSA

identity theft protection insurance

Commuter benefits including transit & parking

Pet insurance

PTO and Payroll Incentives for Annual Wellness Exams

Employee assistance program

Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services

paid sick and vacation time

Family leave

Incentive based bonus program

Free room nights at our hotels and employee discounts within your hotel brand

Discounts for friends and family within your hotel brand

Team Member of the Month, Quarter, and Year recognition and bonus

Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work

Career Growth through our in-house training program with a path personalized to your desired goals

Referral bonus program to ANY of our locations

Job Description

Island Hospitality is a recognized leader in the hospitality industry, operating a collection of hotels renowned for delivering exceptional guest experiences across multiple locations. Known for its commitment to quality service and employee development, Island Hospitality has built a solid reputation by providing a welcoming atmosphere that caters to the needs of both leisure and business travelers. The company emphasizes integrity, teamwork, and continuous improvement, making it a sought-after employer in the hotel management sector.

As a Front Office Manager at Island Hospitality, you will play a pivotal role in overseeing all front desk operations and ensuring that guests receiv... Show More

Job Requirements

Ensure that departments achieve or exceed guest's service expectations
Prepare team member schedules in accordance with budgets and business forecasts
Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in
Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types
Ability to operate hotel PMS systems
Ability to multitask, prioritize and manage time
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service

Job Qualifications

Ability to operate hotel PMS systems
Ability to multitask, prioritize and manage time
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service

Job Duties

Ensure that departments achieve or exceed guest's service expectations
Prepare team member schedules in accordance with budgets and business forecasts
Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
Recommend local attractions and restaurants for guests to visit
Inform guests of all hotel services and amenities
Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in
Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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