Front Office Manager

Mandarin Oriental New York, part of the esteemed Mandarin Oriental Hotel Group, stands as a beacon of luxury and exquisite hospitality in the heart of New York City. Renowned globally for its legendary service inspired by Asian heritage, Mandarin Oriental offers some of the world’s most sought-after properties. Mandarin Oriental New York features 244 elegantly designed guestrooms and suites that provide breathtaking views of Manhattan and Central Park. This five-star hotel blends modern design with stylish oriental flair and boasts a wealth of luxurious amenities, including the signature MO Lounge, all-day dining with stunning skyline views, a 14,500 square-foot Five-Star Mandarin Oriental Spa, a state-of-the-art fitness center, and a 75-foot lap pool. The hotel also offers premium event space, notably a grand 6,000 square-foot pillar-less ballroom with panoramic windows. Mandarin Oriental New York not only provides guests with an unforgettable experience but also fosters a dynamic and growth-oriented work environment for its employees.

The Front Office Manager role at Mandarin Oriental New York is a pivotal leadership position within the Front Office Department, based at the iconic property in New York City. This management position entails overseeing the Front Office team, ensuring the delivery of exceptional guest service, and maintaining the hotel’s high standards of quality and performance. As a Front Office Manager, you will be responsible for supervising, delegating, and supporting the Guest Service Agents, Bell Persons, and Door Persons to guarantee a warm and seamless arrival and departure experience for every guest. The role includes serving as the Manager on Duty, which requires being available to guests at all times, ensuring appropriate staffing, compiling daily reports, and acting as a communication hub between guests and hotel departments.

The Front Office Manager will take pride in personally welcoming VIP and repeat guests and anticipating their individual needs to provide a Legendary Quality Experience that aligns with Mandarin Oriental’s brand standards. This position also involves aspects of human resources management, such as staff training, coaching, counseling, and disciplinary actions to uphold the highest standards of personal hygiene, behavior, and grooming among the front office team. The Front Office Manager will continuously identify quality improvement trends and effectively communicate these insights to the Assistant Director of Front Office. Collaboration and teamwork across departments are essential to succeed in this fast-paced luxury hotel environment. This role reports directly to the Director of Front Office and offers an opportunity to contribute significantly to the guest experience at one of the most prestigious hotels in New York City. The position is full-time and offers a competitive annual salary ranging from $80,000 to $85,000, along with a comprehensive benefits package inclusive of health, dental, vision insurance, and a 401(k) plan. Mandarin Oriental New York is committed to complying with the Americans with Disabilities Act and providing reasonable accommodations to employees and candidates. Joining Mandarin Oriental New York means becoming part of a passionate, dedicated team that values growth, integrity, and excellence in hospitality.