Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
Courtyard by Marriott is a renowned global hotel brand recognized for providing quality accommodations and exceptional guest experiences. Known for its commitment to guest satisfaction and a welcoming environment, Courtyard by Marriott offers a blend of comfort, convenience, and excellent service to both business and leisure travelers. The hotel chain operates under the larger Marriott International umbrella, benefiting from strong brand standards, innovative guest service technologies, and a dedicated workforce focused on hospitality excellence. Employing a team-oriented approach, Courtyard by Marriott hotels emphasize a positive guest experience through a professional and approachable staff, well-maintained facilities, and a commitment to continuous improvement in service delivery.
The role of Front Office Manager at Courtyard by Marriott is a vital leadership position responsible for overseeing the day-to-day operations of the Front Office department. This role involves managing guest check-in, check-out processes, reservations, room assignments, guest requests, and cashiering procedures. The Front Office Manager provides leadership, direction, and support to the Front Desk staff to ensure that all operations run smoothly and consistently uphold Marriott brand standards and hotel policies. This position requires active management during peak periods to maintain a high level of guest satisfaction, promptly addressing guest concerns and service recovery opportunities. The Front Office Manager also plays an essential role in staff training, coaching, and development to enhance performance and operational knowledge.
Collaborating closely with other hotel departments such as Housekeeping, Sales, and Engineering is critical to ensure seamless hotel operations and a positive guest experience. The manager monitors occupancy, VIP arrivals, group bookings, and special requests, ensuring accurate room status and billing procedures. Financial accountability is also a key aspect of this role, with responsibilities including handling cash, credit card transactions, and front office financial reports. The position requires a hands-on leader who leads by example, maintains a professional attitude, fosters a welcoming and supportive work environment, and actively works to improve operational efficiency and service quality.
This Front Office Manager role is perfect for an experienced hospitality professional who thrives in a fast-paced environment and is passionate about creating memorable guest experiences and developing a high-performing team. Candidates with prior hotel supervisory or management experience, especially within Marriott or similar branded hotels, will find this position an exciting opportunity to advance their career in the hospitality industry. Flexible scheduling, including availability for evenings, weekends, and holidays, is essential to meet the dynamic needs of the hotel business.
The role of Front Office Manager at Courtyard by Marriott is a vital leadership position responsible for overseeing the day-to-day operations of the Front Office department. This role involves managing guest check-in, check-out processes, reservations, room assignments, guest requests, and cashiering procedures. The Front Office Manager provides leadership, direction, and support to the Front Desk staff to ensure that all operations run smoothly and consistently uphold Marriott brand standards and hotel policies. This position requires active management during peak periods to maintain a high level of guest satisfaction, promptly addressing guest concerns and service recovery opportunities. The Front Office Manager also plays an essential role in staff training, coaching, and development to enhance performance and operational knowledge.
Collaborating closely with other hotel departments such as Housekeeping, Sales, and Engineering is critical to ensure seamless hotel operations and a positive guest experience. The manager monitors occupancy, VIP arrivals, group bookings, and special requests, ensuring accurate room status and billing procedures. Financial accountability is also a key aspect of this role, with responsibilities including handling cash, credit card transactions, and front office financial reports. The position requires a hands-on leader who leads by example, maintains a professional attitude, fosters a welcoming and supportive work environment, and actively works to improve operational efficiency and service quality.
This Front Office Manager role is perfect for an experienced hospitality professional who thrives in a fast-paced environment and is passionate about creating memorable guest experiences and developing a high-performing team. Candidates with prior hotel supervisory or management experience, especially within Marriott or similar branded hotels, will find this position an exciting opportunity to advance their career in the hospitality industry. Flexible scheduling, including availability for evenings, weekends, and holidays, is essential to meet the dynamic needs of the hotel business.
Job Requirements
- High school diploma or equivalent required
- Previous hotel Front Office or Guest Services experience preferred
- Previous supervisory or management experience preferred
- Knowledge of hotel PMS systems and Front Office procedures
- Strong written and verbal communication skills
- Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require
- Ability to remain calm and professional in high-pressure situations
Job Qualifications
- High school diploma or equivalent required
- College degree or hospitality-related education preferred
- Previous hotel Front Office or Guest Services experience preferred
- Previous supervisory or management experience preferred
- Marriott or other branded hotel experience strongly preferred
- Knowledge of hotel PMS systems and Front Office procedures
- Strong written and verbal communication skills
- Strong organizational and problem-solving abilities
- Ability to work independently while effectively leading a team
- Ability to remain calm and professional in high-pressure situations
- Strong customer service and conflict-resolution skills
- Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require
Job Duties
- Oversee the daily operations of the Front Office, including guest check-in, check-out, reservations, room assignments, guest requests, and cashiering procedures
- Provide leadership, direction, and support to Front Desk staff to ensure efficient and consistent operations
- Ensure all Front Office employees follow Marriott brand standards, hotel policies, and established operating procedures
- Monitor guest satisfaction and respond promptly and professionally to guest concerns, complaints, and service recovery opportunities
- Maintain a visible presence at the Front Desk and actively support the team during high-volume periods
- Train, coach, and develop Front Office employees to improve performance, service delivery, and operational knowledge
- Assist with interviewing, hiring, onboarding, scheduling, performance management, and disciplinary processes as needed
- Prepare and maintain Front Office schedules based on occupancy, business levels, and operational needs
- Monitor daily occupancy, arrivals, departures, VIPs, groups, special requests, and room availability
- Ensure accurate handling of cash, credit card transactions, deposits, and other financial responsibilities
- Review Front Office reports and ensure accuracy of room status, billing, payments, and guest accounts
- Coordinate closely with Housekeeping to ensure rooms are ready for arriving guests and room status is accurately communicated
- Work closely with Sales, Housekeeping, Engineering, and other departments to ensure smooth hotel operations
- Assist with managing overbooking situations, room moves, guest recovery, and other operational challenges
- Ensure proper completion of shift reports, logs, and required documentation
- Monitor Front Desk productivity and identify opportunities to improve efficiency and reduce operational issues
- Conduct regular coaching and provide feedback to employees regarding performance, attendance, guest service, and adherence to hotel standards
- Ensure proper communication between shifts and departments
- Assist with emergency procedures and ensure Front Office employees understand hotel safety and security procedures
- Maintain a professional, clean, and organized Front Desk environment
- Serve as Manager on Duty when assigned
- Perform other duties as assigned by management
Job Location
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