Front Office Manager

Anchorage, AK, USA|

Job Overview

Compensation

Hourly

Range $19.50 - $29.25

Job Description

The hiring establishment is a reputable hotel known for delivering exceptional guest experiences through excellent customer service and efficient operations. As a prominent player in the hospitality industry, the hotel prides itself on its commitment to comfort, convenience, and professionalism, ensuring guests enjoy memorable stays. The property boasts modern amenities, a dedicated staff team, and a strategic location that appeals to both business and leisure travelers. The hotel maintains high brand standards and focuses on fostering a positive work culture that empowers its associates to excel in their roles.

We are seeking a qualified Front Office Manager to join our dynamic team. This is a critical leadership position that involves overseeing the daily activities and operations at the front desk to ensure seamless check-in and check-out processes and unrivaled guest satisfaction. The Front Office Manager will supervise and train all front office associates, including front desk agents, night audit staff, and valet attendants, on hotel policies, procedures, property management system usage, job safety, and brand standards.

In this role, the Front Office Manager will play a vital part in maintaining high team morale and operational efficiency by promoting an environment of positivity and recognition. The manager will regularly observe front office interactions, analyze guest feedback and reviews, and provide constructive feedback to team members to continually improve service quality. Additionally, the position requires maintaining clear and effective communication with other hotel departments, such as housekeeping, to ensure accurate room status updates and coordination of guest needs.

This is a role that demands strong leadership, organizational skills, and a commitment to upholding the hotel's standards and policies. The Front Office Manager will be responsible for scheduling workload distribution during shifts, conducting regular team meetings, resolving guest concerns professionally and efficiently, managing the front office budget, and operating the front office computer system including software maintenance and report generation. As acting Manager on Duty when required, the individual will provide guidance across departments and assist in various hotel areas if needed.

The successful candidate will have the opportunity to contribute to the hotel's reputation as a premier destination for hospitality and excellent guest service. This full-time position offers competitive compensation reflective of the candidate's experience and expertise. The role is suitable for professionals passionate about hospitality management and dedicated to fostering superior guest relations and team performance.

Job Requirements

High school diploma or equivalent
Proven experience in front office operations
Knowledge of hotel property management systems
Ability to work flexible hours including weekends and holidays
Excellent customer service and communication skills
Strong organizational and multitasking abilities
Leadership experience in a hospitality setting

Job Qualifications

Proven experience in front office management or similar role in the hotel industry
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Proficiency in property management systems
Ability to analyze guest feedback and implement improvements
Knowledge of hotel policies and brand standards
Experience in budgeting and financial management
Capable of handling guest complaints professionally
Flexibility to act as Manager on Duty
High school diploma or equivalent required
Associate's or bachelor's degree in hospitality management or related field preferred

Job Duties

Schedules and supervises workload during shifts of front office associates
Trains new employees
Evaluates the job performance of each front office associate and provides coaching when necessary
Maintains positive working relationships and communicates with all departments
Collaborates with housekeeping to ensure that accurate room status information is maintained and properly communicated
Resolve guest concerns quickly, efficiently, and courteously
Updates group information
Maintains, monitors, and prepares group requirements
Relays information to appropriate individuals and departments
Works within the allocated budget for the front office
Conducts regularly scheduled meetings of front office team members
Prepare and review daily front desk reporting, take action as appropriate to ensure the interests of the hotel and guests are addressed
Ensure implementation and compliance of all company policies and brand standards
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees
Act as the Manager on Duty, provide guidance and support to all departments in the hotel when required
Maybe required to help in other areas of the hotel on occasion, such as housekeeping, breakfast, or engineering
Perform other duties as requested by management
May be asked to assist in the selection process for new team members
May complete weekly schedules and coordinate absence coverage for front office team members