Front Office Manager

Anchorage, AK, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Career advancement opportunities

Job Description

This job opening is with a reputable hotel that prides itself on delivering exceptional guest experiences through outstanding customer service and efficient operational management. The establishment is well-known in the hospitality industry for maintaining high standards of professionalism, warmth, and attention to detail, which ensures the comfort and satisfaction of all guests. Operating as a full-service hotel, it provides a wide range of amenities and services and is committed to upholding brand standards and property-specific policies to create a welcoming and safe environment for visitors and employees alike.

The role available is for a Front Office Manager, a pivotal position within the hotel's management team responsible for overseeing the daily functions of the front desk. This position requires strong leadership skills and a deep understanding of hotel operations, specifically within the front office department, which includes front desk agents, night audit personnel, and valet staff. The Front Office Manager is tasked with ensuring that all front office associates are thoroughly trained on hotel policies, procedures, property management systems, and brand standards, as well as job safety protocols.

Beyond administrative duties, the Front Office Manager plays a crucial role in fostering a positive work environment that encourages recognition and engagement among team members. They monitor daily activities, observe employee interactions with guests, analyze guest feedback and reviews, and provide constructive feedback to associates. Maintaining effective communication within the team and coordinating with other departments like housekeeping is essential to guarantee the accurate relay of room status and group or special guest requirements.

The Front Office Manager is also responsible for scheduling shifts, supervising workloads, managing budgets relevant to the front office operations, and acting as the Manager on Duty when necessary, offering guidance and support to various hotel departments. This role demands an individual who is proactive in resolving guest concerns promptly and courteously, organized in updating group information and coordinating with related staff, and capable of ensuring compliance with all company and brand policies.

Candidates should expect a dynamic and fast-paced environment where multitasking and customer service excellence are highly valued. This position reports to upper management and plays a supporting role in some hiring decisions and staff scheduling, emphasizing teamwork and operational harmony. The hotel's commitment to quality service and staff development makes this an excellent opportunity for a hospitality professional looking to advance their career in hotel management.

Job Requirements

High school diploma or equivalent
Previous experience in front office operations or hospitality
Excellent interpersonal and customer service skills
Ability to lead and motivate a team
Familiarity with front office software and property management systems
Strong verbal and written communication skills
Availability to work flexible hours including evenings, nights, weekends, and holidays
Ability to remain calm under pressure and handle emergencies
Basic computer proficiency

Job Qualifications

Prior experience in hotel front office or hospitality management
Strong leadership and communication skills
Familiarity with property management systems and hotel software
Ability to handle guest concerns professionally and efficiently
Experience in staff training and performance evaluation
Knowledge of hotel policies, brand standards, and safety protocols
Capable of budgeting and managing operational costs
Proficiency in multitasking and working in a fast-paced environment
Strong organizational and problem-solving skills

Job Duties

Schedule and supervise workload during shifts of front office associates
Train new employees and evaluate job performance of front office associates providing coaching when necessary
Maintain positive working relationships and communicate with all departments
Collaborate with housekeeping to ensure accurate room status information is communicated
Resolve guest concerns quickly, efficiently, and courteously
Update group information and prepare group requirements relaying them to appropriate individuals and departments
Work within the allocated budget for the front office
Conduct regularly scheduled meetings of front office team members
Prepare and review daily front desk reporting and take action as appropriate
Ensure implementation and compliance of company policies and brand standards
Operate front office computer system including software maintenance, report generation and analysis, and simple configuration changes
Ensure employees are attentive, friendly, helpful, and courteous at all times
Act as the Manager on Duty providing guidance and support to all hotel departments when required
Assist other hotel areas such as housekeeping, breakfast, or engineering when needed
Assist in the selection process for new team members
Complete weekly schedules and coordinate absence coverage for front office team members