Front Office Manager

The Heathman Hotel is a historic and distinguished establishment located in the heart of downtown Portland, Oregon. Since its opening in 1927, it has been a revered gathering place for artists, writers, performers, and travelers, all drawn to the unique creative spirit that permeates the city. Known for its seamless blending of classic elegance with modern comforts, The Heathman Hotel offers guests a rich cultural experience intertwined with timeless hospitality. Owning a profound legacy within Portland's cultural history, the hotel has carefully evolved to meet the needs of contemporary travelers while preserving the warmth and charm that have made it an icon for nearly a century. This commitment to exceptional guest experience and connection to the local culture positions The Heathman as a premier destination for both leisure and business travelers seeking sophisticated accommodations and personalized service.

Within this renowned setting, a vital leadership role exists for a Front Desk Manager who embodies the hotel’s spirit of hospitality and guest-first mentality. This individual plays a crucial role in creating and overseeing distinctive guest experiences by leading and developing the front office team. This role requires an innate ability to brighten the environment, foster a welcoming atmosphere, and build genuine connections with guests. The Front Desk Manager’s responsibilities include selecting, onboarding, training, and cross-training all front office team members to ensure a cohesive, high-performing team. They are instrumental in enhancing the guest experience by upholding the F.I.E.L.D Guide standards, resolving inquiries or concerns promptly and courteously, and maintaining clear communication between departments.

Furthermore, the role involves strategic aspects such as using suggestive selling techniques to increase occupancy and revenue and supervising daily shift operations with a sharp focus on delivering the highest guest service standards. By motivating and developing their team members and directly addressing challenges, the Front Desk Manager ensures a smooth and exceptional service flow. The ability to seamlessly fill in at the front desk when necessary showcases the need for flexibility and hands-on leadership. This position demands a personable, engaging, and highly professional demeanor combined with proven leadership skills and a guest-first approach. Knowledge of the property, amenities, and surrounding area is essential to provide guests with authentic recommendations and memorable experiences.

As a part of the Makeready LLC collection, The Heathman Hotel offers a progressive and supportive workplace culture emphasizing the health, happiness, and well-being of its team members. Eligible employees benefit from a comprehensive package including paid time off with accommodation options, medical, dental and vision benefits, maternity and paternity leave, pet insurance, company-matched dependent care and 401k contributions, a student loan repayment program, and a broad range of ancillary benefits. The company prides itself on its Guiding Principles, fostering a workplace where everyone can thrive and express their true independent selves. Committed to diversity and inclusion, Makeready LLC and its affiliates ensure equal opportunity employment regardless of race, color, disability, gender, sexual orientation, religion, national origin, age, veteran status, or any other protected status. This dedication to equality and individual merit supports building a strong, dynamic team united by shared values and excellence in service.