FRONT OFFICE MANAGER

Clovis, CA, USA|

Job Overview

Compensation

Salary

Range $43,000.00 - $58,000.00

Benefits

Medical insurance

Vision Insurance

401K with employer match and immediate vesting

Life insurance

Paid meals

Reduced workday hours

Paid Time Off

Holiday gifts and raffles

Discounts on memberships and attractions

Job Description

Chukchansi Gold Resort & Casino is recognized as California's premier integrated resort located in the heart of the Valley. As a vibrant resort destination, Chukchansi Gold offers a wide array of world-class entertainment, lively gaming experiences, and luxurious accommodations. The resort welcomes thousands of guests each year who come to enjoy its dynamic atmosphere and exceptional hospitality. Voted the Valley's number one best local employer, Chukchansi Gold is not only committed to providing a superior guest experience but also prioritizes creating a supportive and rewarding work environment for its team members. The company provides competitive wages alongside an impressive benefits package valued between $43,000 and $58,000. This comprehensive package includes medical and vision coverage, a 401K plan with employer match and immediate vesting, life insurance, paid meals, reduced workday hours, paid time off, holidays, and many exclusive discounts. Team members also enjoy additional perks such as free and discounted meals in the Team Dining Room, holiday gifts and raffles, and discounts for popular memberships and attractions including Costco, Monterey Bay Aquarium, Six Flags, Verizon Wireless, and Chukchansi Park.

This role as a Front Desk Manager at Chukchansi Gold Resort & Casino involves overseeing the Front Desk, Central Services/PBX, and Bell Services departments within the hotel. It is a leadership position that ensures smooth, efficient, and high-quality operations aligned with the resort's standards and guest expectations. The individual in this role will be responsible for managing the day-to-day activities related to guest services, ensuring that the team delivers excellent customer service at all times. The position demands strategic planning to optimize financial performance by achieving occupancy and revenue targets. The Front Desk Manager will inspire, train, and empower team members to operate autonomously while exercising sound judgment. They will develop and implement strategies to enhance organizational effectiveness, improve service delivery, streamline operations, and maximize profitability. Critical functions include managing room inventory for optimal occupancy and average daily rate, facilitating communication across departments through regular meetings, and overseeing financial controls, guest security, and emergency procedures. The manager will directly supervise all team members in related departments and take charge of hiring, training, scheduling, performance appraisals, and staff development. Additionally, this role requires handling guest complaints adeptly to ensure both guest satisfaction and organizational benefit while maintaining a professional demeanor that reflects the hotel's brand image. The work environment is varied, ranging from moderate noise levels to occasionally loud and smoke-filled settings on the casino floor, demanding flexibility and resilience. This full-time position requires the ability to work various shifts, including days, mid-shifts, evenings, nights, weekends, and holidays to support continuous operations. Candidates with a passion for hospitality, strong organizational and communication skills, and a hands-on leadership style will thrive in this engaging and dynamic role at one of California’s leading resorts.

Job Requirements

High school diploma or GED
Bachelor’s degree or equivalent work experience
Three to five years hotel experience in Front Office or Reservation Operations
Supervisory experience
Proficient in MS Office programs
Knowledge of Opera Property Management System preferred
Strong communication and organizational skills
Ability to multitask and work independently
Entrepreneurial mindset
Motivated and energetic
Excellent time management
Ability to work days, mid-shifts, evenings, nights, weekends and holidays
Knowledge of front office training techniques
Ability to read and understand financial reports and policy manuals
Ability to handle guest inquiries and complaints
Basic mathematical skills
Ability to apply common sense reasoning
Ability to stand, walk, and handle objects
Visual acuity requirements
Comfortable in moderate to noisy and smoke-filled environments

Job Qualifications

High school diploma or GED
Bachelor's degree in Business or Hospitality or equivalent experience
Minimum of three to five years hotel experience preferably in Front Office or Reservation Operations
Supervisory experience
Proficiency in MS Office
Knowledge of Property Management Systems such as Opera is a plus
Effective communication and organizational skills
Ability to multitask and work independently
Strong entrepreneurial spirit
Excellent time management and interpersonal skills
Experience in front office, night audit, reservations, or concierge roles
Ability to work varied shifts including weekends and holidays
Knowledge of front office training techniques

Job Duties

Manage all activities related to Front Desk, Central Services/PBX, and Bell Services
Ensure efficient operations in accordance with company policies and guest service standards
Inspire, train, and empower team members
Create and implement organizational strategies for guest services
Optimize financial performance and achieve occupancy and revenue goals
Facilitate communication across departments through scheduled meetings
Maintain procedures for financial transactions, guest security, and emergency response
Resolve guest complaints effectively
Record and measure revenue, expenses, and KPIs
Maintain staffing levels through recruitment, training, scheduling, and evaluations
Maintain professional appearance and conduct reflective of the hotel image