Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Benefits
Competitive wages for full time and part time opportunities
Medical health insurance
Dental health insurance
Vision health insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational professional development
Referral Bonus Program
Job Description
HHM Hotels is a distinguished hospitality company known for delivering exceptional guest experiences across its portfolio of hotels. Renowned for its commitment to quality and sustainability, HHM Hotels operates with a strong focus on both guest satisfaction and employee development. With a culture that prioritizes excellence, continuous learning, and environmental responsibility through its EarthView program, HHM Hotels stands out as a leader in the hotel industry. The company's core values emphasize people as their greatest capability, hearts that serve, a commitment to only excellence, agility in operations, and a sense of ownership at every level.
The role of Front Office Manager at HHM Hotels is a pivotal position responsible for overseeing the complete front office operations in alignment with brand standards and sustainability initiatives. As a Front Office Manager, you will lead a team to ensure every guest's stay is seamless and memorable, by maintaining high standards of service and operational efficiency. This position is not only about managing daily front desk activities but also about fostering a work environment reflecting HHM’s core values and EarthView sustainability principles. Your leadership will extend to training, coaching, and scheduling the front office team, ensuring compliance with hotel financial procedures, and enhancing guest satisfaction scores.
You will be expected to monitor budgets, manage vendor contracts, and optimize occupancy rates to support the hotel’s financial goals. The position offers a clear growth path aspiring towards roles such as Assistant General Manager, General Manager, and Area General Manager, providing ample opportunities for career advancement within the HHM Hotels family. This role demands a proactive leader who can create actionable plans to address guest service challenges and maintain safety standards following OSHA and MSDS guidelines. The Front Office Manager plays a crucial role in embodying HHM’s dedication to sustainable practices and guest-centered service. If you are passionate about hospitality and environmental responsibility, this position offers an enriching environment to grow professionally while making a meaningful impact.
The role of Front Office Manager at HHM Hotels is a pivotal position responsible for overseeing the complete front office operations in alignment with brand standards and sustainability initiatives. As a Front Office Manager, you will lead a team to ensure every guest's stay is seamless and memorable, by maintaining high standards of service and operational efficiency. This position is not only about managing daily front desk activities but also about fostering a work environment reflecting HHM’s core values and EarthView sustainability principles. Your leadership will extend to training, coaching, and scheduling the front office team, ensuring compliance with hotel financial procedures, and enhancing guest satisfaction scores.
You will be expected to monitor budgets, manage vendor contracts, and optimize occupancy rates to support the hotel’s financial goals. The position offers a clear growth path aspiring towards roles such as Assistant General Manager, General Manager, and Area General Manager, providing ample opportunities for career advancement within the HHM Hotels family. This role demands a proactive leader who can create actionable plans to address guest service challenges and maintain safety standards following OSHA and MSDS guidelines. The Front Office Manager plays a crucial role in embodying HHM’s dedication to sustainable practices and guest-centered service. If you are passionate about hospitality and environmental responsibility, this position offers an enriching environment to grow professionally while making a meaningful impact.
Job Requirements
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years hospitality related experience
Job Qualifications
- Associate’s or Bachelor’s degree preferred
- 2 to 5 years hospitality related experience
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Supervise all guest services department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Criteria
Experience
No experience required
Job Location
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